Aeotec MultiSensor 7 (ZWA024) - Two Devices, Same Config, One Reports & One Doesn't

Configuration Z-Wave
1

Context
I have two Aeotec MultiSensor 7 (ZWA024) devices (let’s call them A and B). I purchased them at the same time. I have them both running off of USB power. They are both in the same location. They both have the same parameters. They both have a strong signal (for troubleshooting purposes they are both currently in the same room as the my ZWA2).

Issue
Both devices are configured to report every 120 seconds (parameter 111 group 1 interval), and device A reports exactly as configured, but device B takes hours to report, but does report somewhat periodically.

Troubleshooting
I’ve taken the following steps, but have not had any success in fixing the issue: I have tried re-interviewing device B, I have tried power cycling both devices, I have tried moving them to a different location, I have tried moving them away from each other, the firmware is up to date (1.6.7), I have tried rebuilding my routes and deleteing any priority routes, and I’ve trippled checked the parameters.

Help.

Sincerely,
My hair.

2

Personally I would try an exclude, factory reset, include and re-interview.

Have you checked the group memberships to ensure the controller is in group 1?

3

Can confirm both are in Lifeline (group 1).

Something interesting I’ve started to notice is that device B is reporting every 6 hours.

4

Just received a support email from Aeotec (fairly fast too, only a couple of hours). He asked me to check the groups, just as @mterry63 did, but he also recommended that even if the groups were the same, I should try deleting the groups of device b, then adding it back. Amazingly, that worked.

Would love to know why.

1 Like
5

I have several of those and experience a similar thing after a power fluctuation. For me changing or resending any configuration parameter to the device fixes it.