Apple Watch bug

Using the new Apple Watch Ultra 3, moving from the Ultra 2, the complications worked OK, but I can’t get to the refresh option at the top of the screen any more. It’s a shame I can’t show a video, but what is happening is by pulling down on the screen, I see the refresh icon, but it just bounces back up off the screen, so can’t be selected.

I’m having this issue as well on an Apple Watch Series 9 (45mm) after upgrading to watchOS and iOS 26 (I did both updates at the same time so I don’t know which one introduced this issue). My companion app version is 2025.10.0.

Here’s a screenshot of what mine looks like, you can see the refresh icon at the top is cut off and you can’t scroll up to see it, and you also can’t tap on the icon.

I too have problems with the above mentioned. And also that the compilations don’t always update, even if I do it manually. Almost like the connection between AW and iPhone is frozen when it comes to HA, but all other communication between watch and phone work.
Only app restart or AW restart does the trick…
Apple Watch 11, ios26.1 and iphone 17 Pro, iOS26.1.

Worked 100% a few months ago on AW 5 with iPhone 13 Pro…

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Strangely, mine started working correctly in the last few days. Must have been a software update on the phone/watch

My Apple Watch doesn’t update anymore, as per:

I have this issue now, after upgrading both of mine to v26:

Has this been reported anywhere?

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Apparently so, but doesn’t look like it’s going to get fixed :pensive:

@PingSpike
Funny to find you here as well :joy:
As you will have noticed from my wall-of-text update on that bug report, things are looking very screwy for me, with time-travelling complication data. It is such a bizarre bug that my engineers brain is telling me that maybe this is isn’t the only symptom caused by some other weird bug.
Since I reported the time-travelling complication data, I haven’t rebooted my watch to try and restore normality, but I have done something that seems to have brought back some sanity and I wondered if you wanted to try it also, but if you can’t currently create any complications (due to the missing button), then maybe you can’t play yet.

Anyway, my hare-brained scheme is based on the existence of this other bug report:

My thinking was that if the introduction of the “most secure” connection feature coincided with the beginning of this problem with mental complications, then just maybe that feature has also had other effects.

So, I have reverted to “Less Secure” mode for my LAN connectivity, and sure enough the broken complications updated at 20:15 on the cycle and with a manual refresh at 20:23 and another update at 20:32, all with correct time-stamps. It’s not particularly impressive that it has been working for all of 25 minutes at this point, but this is the first time I have been able to re-introduce some kind of sanity without rebooting the watch, so there might be something to it.

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:face_with_hand_over_mouth:

Where is the option to change this back?

I can’t find it for the life of me :exploding_head:

In HAC on your phone, go to Settings, Companion app, then choose your configured server at the top. In the Details section, there is Connection Security Level. Mine was set to Most Secure, I downgraded it to Less Secure.

Obviously you might have reasons for not doing this, but I don’t. YMMV.

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Also, if it does go wrong from now on, I am going to restart HAC on the iPhone, rather than restart the Apple Watch and see if that restores some semblance of normality.

That’s for the location of that setting, I’d have never found it in a million years :rofl:

I changed that setting on my iPhone, force-stoped the app, restarted the app.

Rebooted the watch.

Sadly no dice, it still doesn’t update periodically, it only updates if I click on one of the element on the Infograph watch face.

Thanks for trying though @g0hww :bowing_man: