ASUSWRT: 1 out of 4 persons not updating

Configuration
1

Hi all, I have been using the asuswrt integration for tracking in HA. It’s been working fine for a while, but since my son went to camp for a week I noticed his phone is still registering in HA as home, while the dnsmasq log on the router shows his device is not in the leases anymore. So it should be registering as away. The other 3 ‘persons’ being tracked by asuswrt are working normally. Here’s my config:

# Device Tracking
asuswrt:
  host: !secret my_router_ip
  username: !secret my_router_username
  password: !secret my_router_password

device_tracker:
  - platform: asuswrt
    host: !secret my_router_ip
    username: !secret my_router_username
    password: !secret my_router_password
    interval_seconds: 30
    consider_home: 180
    new_device_defaults:
      track_new_devices: false
      hide_if_away: false

All 4 devices in “known_devices” are marked “track: true”. The only difference between the non-working device tracker and the rest, is the device does not have an ha account linked to it, where as the other tracked devices do have ha users linked. I thought ‘person’ tracking didn’t require a user though. Any ideas what could be wrong? Are there issues with asuswrt tracking when the person has no linked user?

2

This probably a small hiccup. Use the device_tracker.see service to force the entity state to ‘not_home’. When your son returns home the router will probably continue tracking as it did before.

3

Same issue here. I can’t trigger automations on people presence if it is not getting updated. The two problematic devices in my case are Motorola G6 phones, they don’t respond to ping so can’t switch device tracking to icmp neither. Any hints? BTW after reboot of the router the presence is properly updated. Until the next time they leave home…

4

Having the same issue with asuswrt. It tracks three of my four family members great. I’ve forced the state to not_home, but it reverts back to home within a few seconds.

5

I am having the same issue. 4 mobile phones work great but both the devices of my parents stays on home for hours after they left.

The router itself however shows them correctly as offline.