Device_tracker not available in Tractive integration

Hi all,

For a few months now, I cannot retrieve my cat’s location provided by the Tractive integration via the device_tracker. The entity stopped being provided. I have done some research and no one is experiencing anything similar so I am wondering if it is just my configuration or if there is a wider issue reagarding the API or the integration. Please find below an extract of the log.
Thank you in advance.

Error while setting up tractive platform for device_tracker
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 304, in _async_setup_platform
    await asyncio.shield(task)
  File "/usr/src/homeassistant/homeassistant/components/tractive/device_tracker.py", line 31, in async_setup_entry
    entities = [TractiveDeviceTracker(client.user_id, item) for item in trackables]
  File "/usr/src/homeassistant/homeassistant/components/tractive/device_tracker.py", line 31, in <listcomp>
    entities = [TractiveDeviceTracker(client.user_id, item) for item in trackables]
  File "/usr/src/homeassistant/homeassistant/components/tractive/device_tracker.py", line 47, in __init__
    self._battery_level: int = item.hw_info["battery_level"]
KeyError: 'battery_level'

Hi,
same problem here.
Update to
Assistant Core 2024.6.2 Integration not working. All entities are missing.

After applying a snapshot of 2024.6.1 everything is fine again.
Andreas

Problem solved.
In the past I used the family account and switched to owner account of tractive. After deleting the family account and rebooting everything is fine again.

AH