Failed to connect to HA after update on Synology RS814+

I got a reminder in the package that a new version of Home Assistant was available on my Rackstation RS814+. According to the update, it was also commanded to update to a new version of Pyton 3x.
After the installation, it is not possible to acces the home assistant home page on my local Synolog. The page start with “loading data” spinning all the time and with an exstra /lovelace, in my case for local login is normally 10.0.0.13:8123/
I’ve tried to use an other browser (pale moon) with different script and was reruted to: http://10.0.0.13:8123/auth/authorize?response_type=code&redirect_uri=http%3A%2F%2F10.0.0.13%3A8123%2Fconfig%2Fintegrations%2F%3Fauth_callback%3D1&client_id=http%3A%2F%2F10.0.0.13%3A8123%2F&state=eyJoYXNzVXJsIjoiaHR0cDovLzEwLjAuMC4xMzo4MTIzIiwiY2xpZW50SWQiOiJodHRwOi8vMTAuMC4wLjEzOjgxMjMvIn0%3D
This gives access to a login page, but none of my password works registrated in my Synology Rackstation. I’m running http, since I do not have certificate for https. This was running ok with the version before 2024.12.5-24.
Anyone who knows what solution for this update could be?
It says that the application is developed by SynComunity by developer hgy59 as third part.

You might need to contact whoever packaged that up for the Synology. This is a somewhat strange (and unsupported) way of running Home Assistant. Normally on the Synology (and especially the plus series) you would install it using Docker (or what Synology calls container manager). That would allow you to keep more up to date on Home Assistant releases. That package you’re using seems to get updated only sporadically (it went from 2023.7.3 to 2024.12.5, and the current version of HA is 2025.04.04 (with a 2025.05.0 coming very soon).

That said, did you update the Python3 install package on your Synology? If not, you probably need to do that and then restart the HA package. At some point between 2023.7.3 and 2024.12.5 there was a change in the minimum Python requirement.

Thank you for the feedback.

The Home Assistant comes form the Synology Community as a package installation or it can be installed using docker as you describe.
Either way, the same issue apairs and it seem that there is a login problem after the last version by stating: http://10.0.0.13:8123/auth/authorize?response_type=code&redirect_uri=http%3A%2F%2F10.0.0.13%3A8123%2Fconfig%2Fintegrations%2Fdashboard%3Fauth_callback%3D1&client_id=http%3A%2F%2F10.0.0.13%3A8123%2F&state=eyJoYXNzVXJsIjoiaHR0cDovLzEwLjAuMC4xMzo4MTIzIiwiY2xpZW50SWQiOiJodHRwOi8vMTAuMC4wLjEzOjgxMjMvIn0%3D
The page tells me to login with user name and password, but none of the registered username/password in synology, is working.
I asum that the problem is in HA, but since it is not possible to enter HA, it is not an option to configure it :slight_smile:

If you’re unable to login using your existing login information, that might mean that the directory all your configuration information is in isn’t accessible to HA post upgrade. If you can see the HA configuration directory in the Synology File Manger, you might try checking the permissions on it. If it’s not that, then honestly you need to contact whoever maintains that Synology package as ask them. That is not, to my knowledge, a supported was to install HA, so there aren’t likely to be a ton of people here familiar enough with that method to help.