First time install of Home Assistant Green stuck in Preparing Home Assistant

Installation
1

I just connected my new Home Assistant Green for the first time but it is stuck in the preparing stage.

Looking at the logs it is failing on downloading the landingpage. I see this repeatedly in the logs:

2026-04-09 22:29:57.024 INFO (MainThread) [supervisor.homeassistant.core] Home Assistant Core installation in progress
2026-04-09 22:30:12.030 INFO (MainThread) [supervisor.homeassistant.core] Home Assistant Core installation in progress
2026-04-09 22:30:19.005 INFO (MainThread) [supervisor.docker.interface] Updating image ghcr.io/home-assistant/green-homeassistant:landingpage to ghcr.io/home-assistant/green-homeassistant:2026.4.1
2026-04-09 22:30:19.717 INFO (MainThread) [supervisor.docker.interface] Downloading docker image ghcr.io/home-assistant/green-homeassistant with tag 2026.4.1.
2026-04-09 22:30:21.217 ERROR (MainThread) [supervisor.docker.manager] failed commit on ref "layer-sha256:a126363a87c1871f6f20c4d57db4efe4d7f72e889fbb44c168119c034c496720": commit failed: unexpected commit digest sha256:3178bcdeedf5f3e8cea395d69e0471b31b6cbe3400e3d29b38d04ac00e108b84, expected sha256:a126363a87c1871f6f20c4d57db4efe4d7f72e889fbb44c168119c034c496720: failed precondition
2026-04-09 22:30:21.219 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retrying in 30sec

It seems to succeed downloading the first few packages:

2026-04-09 21:22:59.790 INFO (MainThread) [supervisor.docker.interface] Updating image ghcr.io/home-assistant/aarch64-hassio-dns:2025.08.0 to ghcr.io/home-assistant/aarch64-hassio-dns:2026.02.0
2026-04-09 21:23:12.665 INFO (MainThread) [supervisor.docker.interface] Updating image ghcr.io/home-assistant/aarch64-hassio-audio:2025.08.0 to ghcr.io/home-assistant/aarch64-hassio-audio:2026.02.0
2026-04-09 21:23:22.264 INFO (MainThread) [supervisor.docker.interface] Updating image ghcr.io/home-assistant/aarch64-hassio-observer:2025.02.0 to ghcr.io/home-assistant/aarch64-hassio-observer:2026.02.0
2026-04-09 21:23:26.632 INFO (MainThread) [supervisor.docker.interface] Updating image ghcr.io/home-assistant/aarch64-hassio-multicast:2025.08.0 to ghcr.io/home-assistant/aarch64-hassio-multicast:2026.02.0

So I think the internet set up is OK.

I did try a factory reset and still get the same results.

Any ideas?

2

NVM resolved it. I have to do clean shut down before factory reset.

  1. Press power button 6 seconds
  2. Let go
  3. wait till LEDs goes off

Then the factory reset startup works.

3

Make sure you are waiting long enough. It takes linger that you think and longer that they state…