GE smart switches not responding after HA update

Good Morning, looking for any help or ideas. I updated my HA about a week ago and all of my Z-Wave devices stopped responding. Someone on another group said to stop the service and restart it. I did that and after a few healing and reinterview processes, most came back online and responding. I however have two that are acting strange. They are both GE z-wave in-wall smart switches. The first one is unresponsive and will not even work in manual, all it does is click. I am guessing that one is dead, I threw the breaker for a good day to drain the capacitor, but that did nothing. The other one, the same type of switch, will work in manual mode, has a blue status LED, and shows alive in HA, but will not respond to on and off commands. I healed it and reinterviewed it, both came back green, I can even ping it. I also removed the power for a day to that one too and still nothing. I am at a loss, really don’t want to have to replace them both, they are only a few years old.

Any help would be greatly appreciated.
Thanks,
Justin

Yes almost 100% this one is dead. The problem you describe is lovingly known as the ‘click of death’ and is indicative of the big capacitor in a (pre-enbrighten version) Jasco switch failing…

If it’s less than 5 yrs. old (according to the 4 digit date code sticker somewhere on the switch body in the form of YYWW where it’s the last two digits of the year and the week number of manufacture.) Call Jasco support - they’ll replace it.

The other one doesn’t sound like an electrical/device issue. I’d try to exclude it. Take it off power for a couple minutes (the air gap switch on the front should be fine you don’t have to kill the breaker) then try to re-include it.

Thanks for the help! How can I exclude it, I can see anywhere to do this. When I click on it in z-wave it does not give me the option to exclude it. I tried to remove it as failed and it give me an error saying it is reachable.
Thanks

Never mind, I found out how to do the exclusion. Got it excluded and included, and everything is working again for the one. I will contact Jasco support. Thanks for all of your help.

Justin

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Nathan just wanted to say thanks again for your advice to contact Jasso. I chatted with them and they are sending me a new switch.

Justin

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