HA Error Tapo camera

Configuration
1

Hi

Can anyone help me “decode” the following

It relates to a Tapo camera which regularly disconnects and reconnects from the wifi, although this error might not be the cause, but there are several of these in the HA Log

  • Error fetching 192.168.4.59 data: Unable to communicate with the device update: getDeviceInfo not found in {‘getDeviceInfo’: <SmartErrorCode.INTERNAL_QUERY_ERROR: -100001>, ‘getConnectionType’: <SmartErrorCode.INTERNAL_QUERY_ERROR: -100001>, ‘getLedStatus’: {‘led’: {‘config’: {‘enabled’: ‘on’}}}, ‘getLensMaskConfig’: {‘lens_mask’: {‘lens_mask_info’: {‘enabled’: ‘off’}}}, ‘getDetectionConfig’: {‘motion_detection’: {‘motion_det’: {‘enabled’: ‘off’, ‘sensitivity’: ‘medium’, ‘digital_sensitivity’: ‘60’, ‘people_enabled’: ‘off’, ‘vehicle_enabled’: ‘off’, ‘non_vehicle_enabled’: ‘off’}}}, ‘getPersonDetectionConfig’: {‘people_detection’: {‘detection’: {‘enabled’: ‘on’, ‘sensitivity’: ‘60’}}}, ‘getTamperDetectionConfig’: {‘tamper_detection’: {‘tamper_det’: {‘enabled’: ‘off’, ‘sensitivity’: ‘medium’, ‘digital_sensitivity’: ‘50’}}}, ‘getTimezone’: {‘system’: {‘basic’: {‘timing_mode’: ‘ntp’, ‘zone_id’: ‘Europe/London’, ‘timezone’: ‘UTC-00:00’}}}, ‘getClockStatus’: {‘system’: {‘clock_status’: {‘seconds_from_1970’: 1760892686, ‘local_time’: ‘2025-10-19 17:51:26’}}}} for device 192.168.4.59

Thanks

2

I’m pretty sure you can start by troubleshooting why the camera disconnects frequently. Poor coverage perhaps?

3

Well Im not sure it isnt but the camera is less than 8 ft from an Eero Pro 6E router. Which has several other Tapo and Sonoff devices which dont behave as badly as the camera - so unless there is something specific in the camera I just have these errors to start with.

4

My point was that the error you are getting in HA Unable to communicate with the device is likely because your camera regularly disconnects. So you should troubleshoot from the camera end, not the HA end. You already know that it disconnects and reconnects frequently, there’s nothing you can do in HA to prevent that.