Has anyone ever successfully included a Fakro ZWP10 remote?

Configuration Z-Wave
1

Hi everyone,

I’m trying to include Fakro ZWP10 remote controls into my existing Home Assistant Z-Wave network, but I’m consistently getting stuck during the inclusion interview process.

My Setup:

  • Controller: Aeotec Z-Stick 10 Pro

  • Integration: Home Assistant with Z-Wave JS UI (Z-Wave JS)

  • Devices: Fakro Z-Wave windows and blinds (already successfully included and working)

  • Remotes: Fakro ZWP10 (Manufactured ~2015/2016, PCB printed with ZWPv4.2)

I can initiate inclusion, but the process always gets permanently stuck at the “Command Classes” stage (sometimes displaying a progress percentage).

Crucially, the interview never completes far enough to read the remote’s Manufacturer ID or Device ID, so it remains permanently listed as an Unknown Device (Node status: Alive or Asleep, depending on timeouts).
Screenshot from 2026-09-12 07-42-29

What I Have Already Tried / Ruled Out:

To save everyone time, here is what I have already tested and verified:

  1. Distance & Interference: Tested inclusion directly next to the Aeotec Z-Stick to rule out mesh routing or RF dropouts.

  2. Device Hardware: Tried 3 different ZWP10 remotes to eliminate individual hardware defects. Installed fresh batteries on each.

  3. Exclusion & Factory Resets: Performed hard factory resets on the remotes before every inclusion attempt, as well as performing an explicit Z-Wave Exclusion prior to including.

  4. Wake-up Behavior:

    • Unlike reported in other posts, holding the Select button for 5 seconds does not keep this specific firmware (ZWPv4.2) permanently awake.

    • Triple-clicking IN/EX wakes it up briefly and moves the Command Class progress forward slightly, but it still doesn’t result in successful recognition.

  5. Alternative Controller Software: Installed Silicon Labs Simplicity Studio 5 (Z-Wave PC Controller tool on Windows) using the same Aeotec stick. The inclusion also stalled JS.

  6. Security Protocols: Attempted inclusion both via S0/S2 Security and explicitly forcing Non-Secure inclusion.

I am asking here, because I am contemplating buying new / different switches for my setup. But before I do that I want to ensure that I tried everything. Has anyone with ZWPv4.2 hardware gotten this remote to fully interview with Z-Wave JS or a modern Z-Wave 700/800 series stick? Is there a trick to keeping this specific PCB revision awake long enough to finish the interview, or is this an old Z-Wave S0/legacy frame handling incompatibility with newer controllers?

Thanks in advance for any insights!

2

I have tried learn mode w/o success and never tried include mode cause it seamed risky. I ended up wiring a Fibaro Smart Implant to the buttons on the remote to “push the buttons” to control the skylight.

the only people i know who claim success with adding this device are on this thread and it looks like they used include mode.

3

Thanks,

I’ve read that thread a while ago and yes, I could use include mode for ONE remote, but all my windows and remotes are on different Home IDs, so include mode won’t work in this case.
I have been contemplating to control all remotes at once using an ESP32, but I find this a rather inelegant solution.

Which version is printed on your remote’s PCB?