Have you verified the OTP code in Amazon 2SV?

felafel · November 6, 2025, 5:05pm

Alexa Media Player (AMP) was working for years. I was required to update AMP and now this question has come up when I try to configure AMP.

I have created the annoying 2SV stuff, so now I get it popping up all the time when I am going to the site in my browser, which is needed just so this works with HA.

However, it is still not working in HA. So where am I supposed to verify the HA OTP code in Amazon? “Have you verified the OTP code in Amazon 2SV?” this implies that I need to put it into Amazon but no idea where.

Alexa Media Player Version 5.7.10
HA Core = 2025.10.4
Home Assistant OS 16.3
supervisor-2025.11.1

Thanks

felafel · November 6, 2025, 7:33pm

I might have figured out where to put the OTP info. After signing into the Amazon login from the integration there is a OTP screen. I tried putting in the authenticator OTP as it requested [no go] and then I realized it probably wanted to use the OTP from the integration. This was accepted so it looks like this is the way.

It is showing as connected but the devices are not available so it is still not working

–

skypyxis · November 6, 2025, 7:55pm

Today, it also stopped working for me.
I tried to reconfigure it, and although the process seems to complete successfully, when I’m redirected back to HA, I get the message:
‘Alexa Media Player failed to login.’
Something appears to be broken.

BruceCleghorn · November 7, 2025, 9:26am

Following, same happened to me yesterday

Have you verified the OTP code in Amazon 2SV?
I have NO IDEA where it is sending this OTP Code or where I am supposed to verify it, I’ve logged into my Amazon iPhone App, iPhone ALexa App and PC web browser. I can’t find anywhere to verify the code

BruceCleghorn · November 7, 2025, 9:27am

Same here, folliwng

skypyxis · November 7, 2025, 9:50am

We should have a solution soon.

From:

github.com/alandtse/alexa_media_player

Cannot log in anymore

opened 08:04AM - 06 Nov 25 UTC

Fredo70

**Describe the bug** After updating HA to 2025.11.0, the integration no longer …works. It reports that you need to log in again. Re-logging in does not work. It says: “Alexa Media Player could not be logged in.” (original German message: "Alexa Media Player konnte nicht angemeldet werden.") I tried removing and re-adding the integration, but it still doesn’t work. I don’t see anything in the log, except right after the update there was the following message: `2025-11-06 07:19:57.140 WARNING (MainThread) [alexapy.helpers] alexalogin.login((<alexapy.alexalogin.AlexaLogin object at 0x7fe9650797f0>,), {'cookies': {'JSESSIONID': xxxxxxxx }}): A connection error occurred: An exception of type ClientOSError occurred. Arguments: (None, 'Can not write request body for https://www.amazon.de/ap/exchangetoken/cookies') 2025-11-06 07:19:57.714 ERROR (MainThread) [homeassistant] Error doing job: Unclosed client session (None) 2025-11-06 07:20:03.279 WARNING (MainThread) [homeassistant.helpers.frame] Detected that custom integration 'alexa_media' initialises a reauth flow without a link to the config entry at custom_components/alexa_media/__init__.py, line 1566: ] = await hass.config_entries.flow.async_init(. This will stop working in Home Assistant 2025.12, please create a bug report at https://github.com/alandtse/alexa_media_player/issues ` **To Reproduce** Update HA to 2025.11.0 **Expected behavior** Successful login **System details** - Home Assistant version: 2025.11.0 - alexa_media version (from `const.py` or HA startup log): in const.py 5.7.5 but installed from HACS 5.7.10 Why don't the versions match? - alexapy version (from `pip show alexapy` in homeasssistant container or HA startup log): 1.29.8 - Is Amazon [2SV via Authenticator App](https://github.com/alandtse/alexa_media_player/wiki/Configuration#enable-two-factor-authentication-for-your-amazon-account) (not 2SV OTP via SMS) enabled? (y/n): y - Amazon Domain: amazon.de **Debug Logs (alexa_media & alexapy)** The log is quite large and contains sensitive data, so I can’t just post it here as is. It’s difficult for me to determine what can safely be shared publicly. I’ve therefore removed some parts. If something important is missing, please let me know. ` 2025-11-06 08:19:02.049 DEBUG (MainThread) [alexapy.alexalogin] Header: {"User-Agent": "AmazonWebView/Amazon Alexa/2.2.556530.0/iOS/16.6/iPhone", "Accept": "*/*", "Accept-Language": "*", "DNT": "1", "Upgrade-Insecure-Requests": "1"} 2025-11-06 08:19:02.050 DEBUG (MainThread) [alexapy.alexalogin] Attempting to register with amazon.de 2025-11-06 08:19:02.816 DEBUG (MainThread) [alexapy.alexalogin] auth response <ClientResponse(https://api.amazon.de/auth/register) [200 OK]> 2025-11-06 08:19:02.817 DEBUG (MainThread) [alexapy.alexalogin] Successfully registered FREDERIC's 4th Alexa Media Player device with Amazon 2025-11-06 08:19:02.817 DEBUG (MainThread) [alexapy.alexalogin] Received registration data: 2025-11-06 08:19:02.817 DEBUG (MainThread) [alexapy.alexalogin] New access token(396) received which expires at 2025-11-06 09:19:02.817751 in 0:59:59.999949 2025-11-06 08:19:03.090 DEBUG (MainThread) [alexapy.alexalogin] capabilities response <ClientResponse(https://api.amazonalexa.com/v1/devices/@self/capabilities) [204 No Content]> 2025-11-06 08:19:03.314 DEBUG (MainThread) [alexapy.alexalogin] Exchange cookie json {'tokens': {'ttl': 2592000, 'cookies': {'.amazon.de' ..... 2025-11-06 08:19:03.315 DEBUG (MainThread) [alexapy.alexalogin] updating jar with cookie Set-Cookie: session-id=*****; Domain=.amazon.de; expires=1 Nov 2045 07:19:03 GMT; Path=/; Secure 2025-11-06 08:19:03.315 DEBUG (MainThread) [alexapy.alexalogin] updating jar with cookie Set-Cookie: ubid-acbde=*****; Domain=.amazon.de; expires=1 Nov 2045 07:19:03 GMT; Path=/; Secure 2025-11-06 08:19:03.316 DEBUG (MainThread) [alexapy.alexalogin] updating jar with cookie Set-Cookie: session-token="******"; Domain=.amazon.de; expires=6 Nov 2026 07:19:03 GMT; Path=/; Secure 2025-11-06 08:19:03.316 DEBUG (MainThread) [alexapy.alexalogin] updating jar with cookie Set-Cookie: x-acbde="*****"; Domain=.amazon.de; expires=1 Nov 2045 07:19:03 GMT; Path=/; Secure 2025-11-06 08:19:03.317 DEBUG (MainThread) [alexapy.alexalogin] updating jar with cookie Set-Cookie: at-acbde=Atza|*****; Domain=.amazon.de; expires=6 Nov 2026 07:19:03 GMT; HttpOnly; Path=/; Secure 2025-11-06 08:19:03.317 DEBUG (MainThread) [alexapy.alexalogin] updating jar with cookie Set-Cookie: sess-at-acbde="*****"; Domain=.amazon.de; expires=6 Nov 2026 07:19:03 GMT; HttpOnly; Path=/; Secure 2025-11-06 08:19:03.318 INFO (MainThread) [alexapy.alexalogin] Exchanged refresh token for 6 .amazon.de cookies: ['session-id', 'ubid-acbde', 'session-token', 'x-acbde', 'at-acbde', 'sess-at-acbde'] 2025-11-06 08:19:03.318 DEBUG (MainThread) [alexapy.alexalogin] Attempting to discover CSRF token 2025-11-06 08:19:03.319 DEBUG (MainThread) [alexapy.alexalogin] Session cookies for 'https://alexa.amazon.de/spa/index.html': ['lc-main', 'session-id', 'session-id-time', 'ubid-main', 'session-token', 'x-main', 'at-main', 'sess-at-main', 'ubid-acbde', 'x-acbde', 'at-acbde', 'sess-at-acbde'] 2025-11-06 08:19:03.409 DEBUG (MainThread) [alexapy.alexalogin] CSRF token not found from /spa/index.html 2025-11-06 08:19:03.410 DEBUG (MainThread) [alexapy.alexalogin] Session cookies for 'https://alexa.amazon.de/api/language': ['lc-main', 'session-id', 'session-id-time', 'ubid-main', 'session-token', 'x-main', 'at-main', 'sess-at-main', 'ubid-acbde', 'x-acbde', 'at-acbde', 'sess-at-acbde'] 2025-11-06 08:19:03.548 DEBUG (MainThread) [alexapy.alexalogin] CSRF token found from /api/language 2025-11-06 08:19:03.548 DEBUG (MainThread) [alexapy.alexalogin] Session cookies for 'https://alexa.amazon.com/api/bootstrap': ['lc-main', 'session-id', 'session-id-time', 'ubid-main', 'session-token', 'x-main', 'at-main', 'sess-at-main'] 2025-11-06 08:19:03.697 DEBUG (MainThread) [alexapy.alexalogin] GET: https://alexa.amazon.com/api/bootstrap with <CIMultiDictProxy('Host': 'alexa.amazon.com', 'User-Agent': 'AmazonWebView/Amazon Alexa/2.2.556530.0/iOS/16.6/iPhone', 'Accept': '*/*', 'Accept-Language': '*', 'DNT': '1', 'Upgrade-Insecure-Requests': '1', 'Accept-Encoding': 'gzip, deflate, br, zstd', 'Cookie': 'at-main=***** 2025-11-06 08:19:03.697 DEBUG (MainThread) [alexapy.alexalogin] Not logged in: An exception of type ContentTypeError occurred. Arguments: (RequestInfo(url=URL('https://alexa.amazon.com/api/bootstrap'), method='GET', headers=<CIMultiDictProxy('Host': 'alexa.amazon.com', 'User-Agent': 'AmazonWebView/Amazon Alexa/2.2.556530.0/iOS/16.6/iPhone', 'Accept': '*/*', 'Accept-Language': '*', 'DNT': '1', 'Upgrade-Insecure-Requests': '1', 'Accept-Encoding': 'gzip, deflate, br, zstd', 'Cookie': 'at-main=***** `

felafel · November 8, 2025, 10:16pm

No need to wait. From that thread …

“Go to HACS. Select Alexa media player. In UP right corner, select REDONWLOAD. Select the version 5.7.11. Reboot HA and enjoy”

Yay \o/

BruceCleghorn · November 9, 2025, 9:12am

Yeah working for me too . . . thanks

HACS
Alexa Media Player
Three dots to the far right
Redownload
Restart Home Assistant