Please forgive any errors in my post, as this is my first time posting here. I’m reaching out because I’m a bit desperate and not sure where else to turn. I tried to find something on my own but wasn’t really very successful!
I purchased a Home Assistant Green several months ago and have been gradually adding new devices to it. My connected devices include a Fritzbox 7690 AX, a Tado bridge, some Hue lights, and some Ikea plugs and lights. For the past few weeks, I’ve had to reset my Home Assistant Green using the hardware button on the back at least once a day due to being unable to access the dashboard. Neither the web UI nor the mobile app works, although strangely the automations continue to function. I frequently find the following error message in the logs:
2025-03-12 06:47:36.438 ERROR (MainThread) [homeassistant.helpers.entity] Update for switch.fritz_box_7690_wi_fi_fritz_box_7690_xw_5ghz fails
I know this isn’t much information to go on, but any suggestions would be greatly appreciated!
Hi Marc welcome to the forum!
Have you tried to ping your HA at those particular moments?
Did you change some major components on your network, like a router.
As my ‘Know-it-all’ ( ) fellow helper suggests: connect at least a display to see what happens on the console.
So, my devices are all connected via Zigbee and I just tried to ping it and it got super strange results. It sometimes goes thru and sometimes it doesn’t:
$ ping homeassistant.local
PING homeassistant.local (192.168.178.51): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
64 bytes from 192.168.178.51: icmp_seq=2 ttl=64 time=6.295 ms
64 bytes from 192.168.178.51: icmp_seq=3 ttl=64 time=6.383 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
64 bytes from 192.168.178.51: icmp_seq=8 ttl=64 time=4.503 ms
64 bytes from 192.168.178.51: icmp_seq=9 ttl=64 time=5.366 ms
64 bytes from 192.168.178.51: icmp_seq=10 ttl=64 time=3.276 ms
I configured a static IP on my Fritzbox but I haven’t changed the configuration much otherwise. So, would you say that it is an issue on the Fritbox? If it is a network issue is there anything else I could look for other than the static IP?
I will try to connect a monitor and a keyboard next!
As @LiQuid_cOOled stated: your automations do run and zigbee works so HA runs fine but you seem to have network issue.
That’s where it becomes difficult for us since every network is unique and we don’t have a clue how yours is configured and what you are running.
You have to establish which device has these hiccups.
If you want our help, at least help us help you by answering the questions to give us more insights.
Hey @Nick4 !
Thank you very much for your response! I am sorry, I thought I covered all the questions. The ping results I showed were coming from that exact moment. The Fritzbox is the only Wifi device that I have and I didn’t change it at all. I totally get that this is probably going too far so I really appreciate your input and will probably try to debug my network configuration a bit further. I’ll post an update as soon as I found the culprit!
Also: use a keyboard on the green to ping your router/another host on your network/upstream DNS
Another thing you could do: assign a fixed IP to your HA.
I don’t rely on DHCP for critical things to avoid - even very rare - issues with IP addresses/DHCP server failing.
I know, it’s much more hassle free to use DHCP but I take that disadvantage of managing my critical hosts manually and the advantage of high reliability/availability.
) fellow helper suggests: connect at least a display to see what happens on the console.