HiLook by HIKVISION PTZ-N2D400M-DE/14 - Integration

Hardware
1

Hi everyone,

I’m considering integrating a HiLook by Hikvision PTZ-N2D400M-DE/14 PoE camera into Home Assistant and I’m looking for real-world feedback from anyone who has actually used this model (or a very similar HiLook/Hikvision camera).

My main question is whether PTZ control works reliably in Home Assistant via ONVIF, not just video streaming. I’m especially interested in the typical ONVIF pitfalls: profile tokens, PTZ service exposure, ContinuousMove vs AbsoluteMove / RelativeMove, preset handling, authentication issues, and whether Home Assistant detects the correct PTZ-capable profile/channel.

This model has a fixed overview lens plus a movable PT head. Can Home Assistant control and position the PT head independently, or does ONVIF expose the camera only as one combined unit? In practice, can you move the PT head to defined positions/presets from HA automations?

I’m also interested in whether the camera’s alarm functions, lights/illumination, and possible warning outputs can be controlled manually or automatically from Home Assistant. Does this work through ONVIF events/actions, the Hikvision integration, or only through Hikvision ISAPI/REST calls?

I’m not looking for “it should probably work” answers, but for confirmed setups or known limitations before buying the camera.

Thanks!

2

No, I don't have that exact model in use either; :laughing: instead, I'm using a Dahua dual-lens camera via the HA ONVIF integration. So, I'll limit myself to just two points:

  1. You can read up on what the HA Onvif integration supports here.
    ONVIF - Home Assistant
    However, the only person who can tell you exactly how HiLook has implemented Onvif Profile-S - and with which features - for a specific firmware version is a user who is actually running that exact model with firmware version x, y, or z.
  2. You’re surely aware that HiLook and Annke - being Hikvision OEM models - can certainly be "stripped-down" in terms of features. If I were to buy a comparable dual-lens model from Hikvision right now, it would be this one: DS-2SE3C404MWG-E/14. Even via AliExpress, that would be more expensive than the HiLook model you mentioned, but it isn't as "stripped-down" and includes features like Hikvision's line detection. I wouldn't want to be without the line detection features on my Dahua cameras anymore. :laughing:
    Also, one more thing to note: the practice of simply flashing Hikvision firmware onto a HiLook or Annke OEM model - which used to be possible - is no longer an option (or is rarely possible) with current models.