Hi
I have been using Hive in HA for some time. I added a new TRV and restarted Hive, put the correct username and password in, did not get a 2FA request or an SMS text with the code which I was expecting. HA simply reported the message that the system had failed to set up.
Is there a user configuration that I need to update?
I notice that the error log contains (No_ID) for the device
I really now don’t know what to do, can someone help.
Thank you
Mark
Installation methodHome Assistant OS
Core2026.2.2
Supervisor2026.02.2
Operating System17.1
Frontend20260128.6
Logger: homeassistant.config_entries
Source: config_entries.py:762
First occurred: 5:34:11 PM (3 occurrences)
Last logged: 5:54:23 PM
Error setting up entry [email protected] for hive
Traceback (most recent call last):
File "/usr/local/lib/python3.13/site-packages/apyhiveapi/api/hive_auth_async.py", line 569, in refresh_token
result = await self.loop.run_in_executor(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
...<7 lines>...
)
^
File "/usr/local/lib/python3.13/concurrent/futures/thread.py", line 59, in run
result = self.fn(*self.args, **self.kwargs)
File "/usr/local/lib/python3.13/site-packages/botocore/client.py", line 569, in _api_call
return self._make_api_call(operation_name, kwargs)
~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/botocore/client.py", line 1023, in _make_api_call
raise error_class(parsed_response, operation_name)
botocore.errorfactory.NotAuthorizedException: An error occurred (NotAuthorizedException) when calling the InitiateAuth operation: Invalid Refresh Token.
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/usr/local/lib/python3.13/site-packages/apyhiveapi/session.py", line 314, in hiveRefreshTokens
result = await self.auth.refresh_token(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
self.tokens.tokenData["refreshToken"]
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "/usr/local/lib/python3.13/site-packages/apyhiveapi/api/hive_auth_async.py", line 579, in refresh_token
raise HiveFailedToRefreshTokens from err
apyhiveapi.helper.hive_exceptions.HiveFailedToRefreshTokens
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/local/lib/python3.13/site-packages/apyhiveapi/session.py", line 291, in deviceLogin
result = await self.auth.device_login()
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/apyhiveapi/api/hive_auth_async.py", line 441, in device_login
raise HiveInvalidDeviceAuthentication
apyhiveapi.helper.hive_exceptions.HiveInvalidDeviceAuthentication
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/config_entries.py", line 762, in __async_setup_with_context
result = await component.async_setup_entry(hass, self)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/hive/__init__.py", line 42, in async_setup_entry
devices = await hive.session.startSession(hive_config)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/apyhiveapi/session.py", line 520, in startSession
await self.getDevices("No_ID")
File "/usr/local/lib/python3.13/site-packages/apyhiveapi/session.py", line 437, in getDevices
await self.hiveRefreshTokens()
File "/usr/local/lib/python3.13/site-packages/apyhiveapi/session.py", line 321, in hiveRefreshTokens
await self.deviceLogin()
File "/usr/local/lib/python3.13/site-packages/apyhiveapi/session.py", line 293, in deviceLogin
raise HiveInvalidDeviceAuthentication
apyhiveapi.helper.hive_exceptions.HiveInvalidDeviceAuthentication
I thought that this issue may have been a me problem, as I setup HA on Saturday as I am migrating over from SmartThings. Hive is the only integration that doesn’t work for me up to now.
There is some comfort in knowing that you are not on your own.
I have logged in using a variety of browsers on a varity of hardware and not once has a 2FA request been made or an SMS text appear.
Therefore I feel that the problem may lie with Hive and not HA or us.
If the integration writers are reading this, would it be possible to detect if 2FA is not needed, and still proceed if not? I realise that this should not be an issue, but it would give slightly more friendly approach. Mark
I notice that the same issue has been raised with the Hive Custom Component on GitHub …. but they are more vocal.
This does point to the fact that it is a Hive Problem
Hi,
I’ve got the same issue today when I setup a new instance of HA. I called Hive support and the answer is they temporarily disabled 2FA without any reason given. Also, they didn’t provide any timeframe on it. I would suggest all of us having the issue give them a shout to push them.
Same issue here. I’ve just moved house and had Hive installed in the new house. Hive has been set up today and is recognising all my devices (just thermostats and Hive Active lights). During Home Assistant setup, I’m asked for my user name and password which are accepted, but at no point during about 6 attempts to complete the setup have I been prompted for a 2FA code, and no code has come to my phone.
I’ve tried uninstalling and reinstalling the Hive app and deleting Home Assistant from the very long list of trusted devices in the app - most of which seem to be the same device connecting repeatedly via a Chrome/Mozilla browser.
Since I don’t think Hive advertises itself as “Home Assistant compatible”, I’ve no idea what else I can do.
Has anybody had any joy with this yet?
File "/usr/local/lib/python3.13/site-packages/botocore/client.py", line 1023, in _make_api_call
raise error_class(parsed_response, operation_name)
botocore.errorfactory.NotAuthorizedException: An error occurred (NotAuthorizedException) when calling the InitiateAuth operation: Invalid Refresh Token.
I am new to HA so its a big learning curve but I’m enjoying the journey. Ive set up all my Devices, Hikvision Cameras including doorbell. pulled all the devices from smart things and Wiz lighting. Also have Zigbee switches and temp sensors set up. Ive tried so many times to get Hive working. I’ve changed the password for hive, changed email address but HA still will not connect and shows wrong password or user ID. I’ve logged into hive using different browsers from my home address so the ip is the same and from work. All the log ins work but i do not get a 2FA.
Ive used the Standard Hive components form HA and Used the Custom Component from HACS but still have the same errors. I need to get Hive up and running before i make the final transion to HA as i have Thermostat and light bulbs that need to be integrated and scenes set up.
I do hope somebody can help as I’ve followed so may guides and used AI search but still its a No go.
Not sure if this is linked but my Hive Integration will not Authenticate and has been like that for a couple of days now. Has worked for years. Might be an issue with Hive ?
EDIT: removed and reinstalled the integration and all is working
Just tried again and it connected straight the way using the HACS Custom Component . I’ve tried this numerous time and its always failed. Did not update or do anything different. Not sure if HIVE themselves have done anything with thier own server.
I too had this problem today, but did not see this thread until I’d spent ages troubleshooting! It had all the info needed. After I saw this, I added the HACS custom integration and am back up and running again.
Because I saw that 2FA was broken, I chose to check the disable 2FA checkbox and all seem to work. I’m not sure if this is going to be a problem since it says (debug) after the checkbox. So, I’m not sure if I really should be doing this and the effect it will have,
came looking for a solution also