Hi
As of Saturday pm my wife’s phone has stopped sending location updates from her app to Home Assistant. Her location remains static as far as HA is concerned.
I’ve restarted the app (and left it running in the background), but not yet the phone. Is there any way I can see what instances of the App are connected at any time?
Also any other suggestions. This has been working fine for some weeks and simply stopped on Saturday
TIA
C
Do try restarting the phone. It worked for me once when I had this issue.
Thanks, I will. I’m going to be out of zone later and will be able to check mine. I’m a little suspicious that my external connection might not be working, as I was unable to connect on 5G earlier.
C
Maybe not your situation but … since my the battery of son’s iphone had issues, he’d put it on battery saver ‘always’ and a.o. this stops background updates of HA.
Good call. Phone is only a couple months old, but I wonder if she’s put it in low battery mode.
It’s definitely not a problem with HA per se as it reported perfectly when I left the house earlier. Thanks for the thought
C
Hmm, updated her phone’s OS and rebooted. No better. I’ll try and log her out and back in next.
C
Can you reach your Home Assistant dashboard when you are not on your local network?
If you cant then your phone has no way of letting HA know it’s location.
Nope it’s all fine. Mine is working perfectly. I can’t really check hers, although I can turn her wifi off and see what happens
C
Yes do that.
Nope. That connected fine 
Will see what happens tomorrow. But I suspect that it was because she had location services set to ‘While using app’… sigh
C
Yeah that will do it.
Yeah, and it was. I should know by now FFS. I’ve been doing support for nearly 30 years!
The user ALWAYS lies. “I didn’t change anything”
C
My wife’s phone stopped updating her Geolocation/Zone after 2 years of working just fine. I’ve disabled/deleted entities/user all on the HA side but no joy. I’ve removed and reinstalled the app on the iPhone several times. I’ve checked the “sensors” on the iPhone companion app and they are enabled. I’ve removed her account rebooted and added her again.
I’ve done restarts after every change or reboots and no change.
I’ve tried everything I could find in every topic, but none of it works. Is this a bug in the companion app or the HA? Please see the attached files. I can post the companion app log files when she gets home IRL (
but the only way I can test is for her to leave for work!
Everything always says she’s in the home zone.
