Home assistant PE edition: impossible to unmute?

Configuration Voice Assistant
1

Hey out there
i hope someone can help me.
i got a home assistant voice preview edition. and the first 2 days it work really fine.
but now they show 2 red colors that show it is muted. that i dont understand for i have not do anything.
i have try to turn unmute button up and down many times. but still no luck
i have try 2 unmute from the home assistant. but it just turn it on again.
i have try to reset the device and start all over. but still no luck
do someone have a solution to my situation ?

2

Hi, welcome to the forum!

So basically, the device does not respond.
What do you mean by

try to reset the device and start all over

Did you program the button or/and can you see any activity in the device page?

3

i reset the device with hold the button down in about 20 sec. so it is factory reset
i have not program the button to anything.
when i get the device. i set it up and it work fine in 2 days. when i come in and will work with it yesterday. it just show the 2 red light. that say it is muted.
but now it do nothing. it is connected to home assistant. that i can se with the log fro the device. i have also try to take the power from it (about 15 hours) but still start up with the 2 red light

4

What about that?

Open your Home Assistant instance and show your integrations.

5

only when it start up. after that nothing.
and just now i get 3 red light. 2 in both site and one in the top
my fault. with top. it was because i have turn off the speaker
and that is write to the log for the device. so it do update the log with what i do with it.
but how can it just unmute like that by it self

6

So is it unmuted now?

7

yep i cant unmute it. i have try so many thing now

8

Is it UNmuted or muted right now?!?

9

it is muted. and i begin to belive it is broken some how and i maybe had to sent it back

10

Check ‘Troubleshooting’ on Documentation – Home Assistant Voice Preview Edition (if you haven’t done so yet)

And maybe also this: FAQ – Home Assistant Voice Preview Edition

11

that i have do as the first thing. thats why i ask here

12

Can you please use a translator as a check because you are difficult to understand.

13

I have read those pages first. That is why I am asking here.

1 Like
14

Ok, now you’re making more sense… :bowing_man: :smile:

Also the second link then?

15

I took the liberty of modifying the title.

Did you use the troubleshooting guidlines?

  1. Reset the device
  2. Reinstalled the Firmware
  3. Reinstalled the firmware from bootloader mode
16

yes and i had already tried the solutions listed there. i have reset it 3 times.
i have not tried reinstalling the firmware. i will try that right away

17

now I have tried reinstalling the firmware. but still the same

18

Ok, bummer!

So you still have option 3 from the troubleshooting guidelines

19

now I have also tried it and set it up again. message on mobile when it is set up “your device is muted” I have moved the mute button back and forth several times again. but still the same

1 Like
20

Ok, good you did that as well!

Now, it’s either wait for someone else with more knowledge or start the return process.

By the way: did it mute by itself or the switch, which does not respond to unmute?