I have two people tracked and both have iPhones. We went to England and now for some reason the other user shows as “away” in England even though they are home. How do I clear the cache or whatever?
dumb question - does the other user show their correct location in “Find my”?
Are you using the built-in iCloud integration or using the HACS iCloud3 (which I like much better)? If, as @jchh mentioned, you can see them via Find My then iCloud itself is fine, and it could be authentication is needing to be re-done or, if using iCloud3, just restart the integration. Mine gets stuck from time to time, but restarting iCloud3 fixes it every time - at the very least it will prompt me to re-authenticate if it’s needed.
Yes, in find my both are correct.
Using built-in.
I noticed there was an issue with the new HA 8.22.1 so I fell back and reloaded. Seems fine now but oddly it seems to be picking up the location from the mobile app companion instead of “find my”.
Check settings > people > Device trackers. It might have both (iOS and HA app) in there. I’ve noticed that HA will automatically include device_trackers sometimes.