Insane difficulty adding dimmers to Z-Wave network

Configuration Z-Wave
1

Thanks for reading.

I am trying to migrate my old SmartThings network to HA. I am running a HA Green with both a ZWA-2 and ZBT-2 since my home contained a mish-mash of Z-Wave and ZigBee devices.

The challange has been adding some new dimmer switches to the netwok. I have been trying to get a pair of Schneider/Square D Z-wave plus dimmers added with no luck. I first tried scanning the QR code using “add device” on the android app. After many hours it never shows up. When it didn’t show up I then tried exluding it, but that process stalled. It did show up as a listed device but when i dig into it, I see the “The device has been provisioned but is not included in the network” at the top…

So… after a few go arounds of this I tried to remove it from the network entirely by factory resetting and manually removing it… that process stalled as well.

And here’s the strange part; after all the attempts when looked at the network it seems that over half the devices that had already been migrated over were showing as dead.

I told it to rebuild (a mistake I’ve been informed) and that got many devices to work agian… but then the dimmer came and went from the overview pannel obout once a minute… and the history showed over 120 “device was factory reset” notifications.

I then though it must be a bad dimmer so I replaced it, but the new one is having the same issues.

I’m really new at this, still trying just to get everything from my old system connected and add a couple smart switches. Until I can at least get everything added it’s too early to even think about automations and scripts (the whole reason to migrate in the first place)

What am I missing? I’ve spent 2 days going over the documentation and can’t find what I’m doing wrong.

TIA

2

This is the first time I hear of Schneider/Square D Z-wave. I use Zooz, Enbrighten and Inovelli switches, which most of time work fine.
One thing I learned is that occasionally it is worthwhile to power cycle HA when including new devices.

3

Thanks for the insight… I rebooted the HA and now the device is showing on the dash as “Z-Wave Plus Dimmer” for a minute then goes away for a minute or 2, then repeats. Each time that happens there is another “Device Was Factory Reset” notification.

4

Unfortunately I have no further idea. I am not familiar with the Schneider devices and it could be a defective device, but I don’t know.