Hey All,
My name is David Shoop - although colleagues and friends call me Shoop, and you can too. I am a new product manager at SPAN and one of the areas I am responsible for is local API access to SPAN’s physical products.
I can almost hear the Oooo’s, Aaaaah’s, and Yeeeeeses from some of you now.
If I’m correct about the ooos and aaaahs, I’m sure there may be a number of questions and requests… and that’s part of the reason I popped in here. I enjoy connecting with customers to understand what drew you to our product(s), how they are are being used, what you like, what you don’t, and what is missing. Let’s take things in order, shall we?
1. Thank you - No really, thank you! First, thanks for being a SPAN customer, and an early SPAN customer to boot. Thank you for your curiosity about integration with SPAN, the collaboration in this forum, and the discovery of some easter eggs. Thank you for future collaborations here and possibly with SPAN on future products .
2. Easter Eggs (Web Dashboard and Local APIs) - As mentioned above, your curiosity has led you to the discovery of a web based dashboard and local APIs that provide access to SPAN Panel functions and data - I see you @hyun007! While SPAN does not officially support these easter egg features, we do our best to keep an eye on discussions around easter egg discovery and usage, feature requests, and interest in these becoming an official product.
3. Software Updates - Warning - when using easter egg features, software updates could cause problems. Customer support, public documentation, or official release notes may not help you if you run into easter egg issues. I get it - it can be frustrating when you have come to rely on those easter eggs. To that end, I want to be as helpful as I can. We are rolling out a software update to our SPAN Panel fleet which will be a cause for anomalies noticed by anyone using either the web dashboard or the local APIs. Given these are still easter egg features, I will skip the details of what was changed or why, but focus on how to roll with the changes so that you may continue to use them.
4. Web Dashboard Change - As some have discovered there is a Web Dashboard that can be accessed from a browser by entering the IP addressed assigned to the SPAN Panel. With the latest software update, the web dashboard presents a login page. To access the web dash board we have implemented a proof of proximity check which is satisfied by opening and closing the panel door 3x. A count down can be found in the lower left corner of the page. Once the count reaches 0, simply click the button to gain access.
5. Local API Change - As some have discovered there are REST based APIs that provide information from the panel. With the latest software update, calls to the panel may result in errored responses. In order to retrieve information previously obtained you must complete a proof of proximity challenge which is satisfied by opening and closing the panel door 3x. Once this is complete API calls previously used should provide their responses. Access may be blocked if the internal computer in the panel reboots. If a reboot occurs, you will need to complete the proof of proximity challenge once again before the data begins to flow.
6. Official Support of Local APIs - I’m sure you’re thinking, “come on Shoop, why can’t you give us the APIs? It seems like you have em’. Heck your product should already be using them.” We are not trying to hold out on you… but… Like any company, perhaps more so as an early stage start up, we continually review our product offering and prioritize products/features/services that provide the greatest value to our customers or spur innovation. We continue to access when (not if) we will provide local APIs to the SPAN Panel. Before rolling out an official product we will run a Beta program to capture customer feedback and fine tune a product customers will love.
7. Beta Program(s) - I don’t have a specific date to announce, but when I do, I would love the opportunity to have some\all of you participate in a Local API Beta program. I believe that your contributions to this forum, your interest in SPAN, and your technical know-how will not only help us create a great API offering, but help us spin the innovation flywheel. When we are ready, be on the look out for the Bat SPAN Signal!
For now, I wish you a great weekend. I hope this information has been helpful and encourage you to tag me or send a direct message if you have any comments, questions, or feature request. I don’t lurk here often, but will do my best to respond in a timely manner.
Thanks
SPAN-Shoop