I’ve tried chatting with them at creator-spring.com and still no reply to the email. Being Nigerian does not bode well for being a legitimate business.
Can anyone tell me of the above links are legitimate?
A quick Google search for that site gives similar experiences to what you are having. Considering the blog post is 8 years old, there’s a good chance it’s an entirely different owner/company to who HA partnered with back then.
I’d cancel the charge on your credit card ASAP and let them sort it out.
I flagged your post for moderator attention, I don’t think the Open Home Foundation would be happy about someone using them to rip people off… if that is in fact what’s happening. Either way you should get some clarity.
While it does not actually appear to be a scam site the reviews on trustpilot indicate severe customer service issues and massive delays. You might get your shirt eventually. Home Assistant may not get paid for it though by the looks of some of the creator reviews.
The 5 star reviews look paid for. Pretty much everything else is 1 star.
I ordered an HA t-shirt several months ago, it was still “in production” after a month despite Teespring stating they guarantee all orders ship within 10 working days. Looking around on the Internet it seems like the company has gone down the pan since being sold with lots of reports of people waiting up to six months for a t-shirt and the company not paying royalties out to creators. After going around in circles with support bots I finally got a refund about 8 weeks after the order was placed.
@zBernie That is the “official” store, but we removed it from our home page recently as it was causing these problems with others. We’re in the process of building up our new merch store - I’m going to suggest we just shut this one down this week.
We have no direct way to help you out here, unfortunately, only their support paths. I advise people to cancel the order or request a chargeback with their credit card in these cases.
If you send me a DM, we can chat about me getting you some stickers or something as an apology in the interim. Super sorry to see you got caught up in this.
Glad I could help put an end to this nefarious website. I already requested that the payment be cancelled and I cancelled the debit card involved and got a new one. Thanks for the sticker offer but I already have couple!
