Issues with Hue Tap Dial Switch

Hi everyone,

I am looking for some help with a Philips Hue Tap Dial Switch. I have been using it with Zigbee2MQTT and it was working fine. I am still testing it so I barely used it. Suddenly I noticed recently that it stopped sending any signals (events) to Home Assistant.

I decided to remove the device and re-pair it to troubleshoot. Zigbee2MQTT finds the device immediately and claims it interviewed successfully. However, once added, the device shows up in the dashboard, but all exposed entities (battery, actions, link quality) are greyed out and show as “N/A”. After a while, Z2M logs also show some errors.

[07/12/2025, 20:42:19] z2m: Zigbee: allowing new devices to join.
[07/12/2025, 20:42:19] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/response/permit_join', payload '{"data":{"time":254},"status":"ok","transaction":"6y916-6"}'
[07/12/2025, 20:42:53] zh:controller: Interview for '0x001788010d7e225d' started
[07/12/2025, 20:42:53] z2m: Device '0x001788010d7e225d' joined
[07/12/2025, 20:42:53] z2m: Starting interview of '0x001788010d7e225d'
[07/12/2025, 20:42:53] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/event', payload '{"data":{"friendly_name":"0x001788010d7e225d","ieee_address":"0x001788010d7e225d"},"type":"device_joined"}'
[07/12/2025, 20:42:53] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/event', payload '{"data":{"friendly_name":"0x001788010d7e225d","ieee_address":"0x001788010d7e225d","status":"started"},"type":"device_interview"}'
[07/12/2025, 20:42:54] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/event', payload '{"data":{"friendly_name":"0x001788010d7e225d","ieee_address":"0x001788010d7e225d"},"type":"device_announce"}'
[07/12/2025, 20:42:54] zh:controller: Succesfully interviewed '0x001788010d7e225d'
[07/12/2025, 20:42:54] z2m: Successfully interviewed '0x001788010d7e225d', device has successfully been paired
[07/12/2025, 20:42:54] z2m: Device '0x001788010d7e225d' is supported, identified as: Philips Hue Tap dial switch (8719514440937/8719514440999)
[07/12/2025, 20:42:54] z2m:mqtt: MQTT publish: topic 'homeassistant/sensor/0x001788010d7e225d/battery/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"default_entity_id":"sensor.0x001788010d7e225d_battery","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x001788010d7e225d"],"manufacturer":"Philips","model":"Hue Tap dial switch","model_id":"8719514440937/8719514440999","name":"0x001788010d7e225d","sw_version":"2.77.39","via_device":"zigbee2mqtt_bridge_0x00124b002f899836"},"device_class":"battery","enabled_by_default":true,"entity_category":"diagnostic","object_id":"0x001788010d7e225d_battery","origin":{"name":"Zigbee2MQTT","sw":"2.6.3","url":"https://www.zigbee2mqtt.io"},"state_class":"measurement","state_topic":"zigbee2mqtt/0x001788010d7e225d","unique_id":"0x001788010d7e225d_battery_zigbee2mqtt","unit_of_measurement":"%","value_template":"{{ value_json.battery }}"}'
[07/12/2025, 20:42:54] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/event', payload '{"data":{"definition":{"description":"Hue Tap dial switch","exposes":[{"access":1,"category":"diagnostic","description":"Remaining battery in %, can take up to 24 hours before reported","label":"Battery","name":"battery","property":"battery","type":"numeric","unit":"%","value_max":100,"value_min":0},{"access":1,"category":"diagnostic","description":"Triggered action (e.g. a button click)","label":"Action","name":"action","property":"action","type":"enum","values":["button_1_press","button_1_press_release","button_1_hold","button_1_hold_release","button_2_press","button_2_press_release","button_2_hold","button_2_hold_release","button_3_press","button_3_press_release","button_3_hold","button_3_hold_release","button_4_press","button_4_press_release","button_4_hold","button_4_hold_release","dial_rotate_left_step","dial_rotate_left_slow","dial_rotate_left_fast","dial_rotate_right_step","dial_rotate_right_slow","dial_rotate_right_fast","brightness_step_up","brightness_step_down"]},{"access":1,"description":"Direction in which the dial was turned","label":"Action direction","name":"action_direction","property":"action_direction","type":"enum","values":["right","left"]},{"access":1,"description":"Type of the rotation, value in the first message is `step` and in the next messages value is `rotate`","label":"Action type","name":"action_type","property":"action_type","type":"enum","values":["step","rotate"]},{"access":1,"description":"value in seconds representing the amount of time the last action took","label":"Action time","name":"action_time","property":"action_time","type":"numeric","value_max":255,"value_min":0},{"access":1,"description":"Raw rotation state value of the dial which represents brightness from 0-255","label":"Brightness","name":"brightness","property":"brightness","type":"numeric","value_max":255,"value_min":0},{"access":1,"description":"amount of steps the last action took on the dial exposed as a posive value from 0-255","label":"Action step size","name":"action_step_size","property":"action_step_size","type":"numeric","value_max":255,"value_min":0},{"access":1,"category":"diagnostic","description":"Link quality (signal strength)","label":"Linkquality","name":"linkquality","property":"linkquality","type":"numeric","unit":"lqi","value_max":255,"value_min":0}],"model":"8719514440937/8719514440999","options":[{"access":2,"description":"Simulate a brightness value. If this device provides a brightness_move_up or brightness_move_down action it is possible to specify the update interval and delta. The action_brightness_delta indicates the delta for each interval.","features":[{"access":2,"description":"Delta per interval, 20 by default","label":"Delta","name":"delta","property":"delta","type":"numeric","value_min":0},{"access":2,"description":"Interval duration","label":"Interval","name":"interval","property":"interval","type":"numeric","unit":"ms","value_min":0}],"label":"Simulated brightness","name":"simulated_brightness","property":"simulated_brightness","type":"composite"}],"source":"native","supports_ota":true,"vendor":"Philips"},"friendly_name":"0x001788010d7e225d","ieee_address":"0x001788010d7e225d","status":"successful","supported":true},"type":"device_interview"}'
[07/12/2025, 20:42:54] z2m:mqtt: MQTT publish: topic 'homeassistant/sensor/0x001788010d7e225d/action_direction/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"default_entity_id":"sensor.0x001788010d7e225d_action_direction","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x001788010d7e225d"],"manufacturer":"Philips","model":"Hue Tap dial switch","model_id":"8719514440937/8719514440999","name":"0x001788010d7e225d","sw_version":"2.77.39","via_device":"zigbee2mqtt_bridge_0x00124b002f899836"},"name":"Action direction","object_id":"0x001788010d7e225d_action_direction","origin":{"name":"Zigbee2MQTT","sw":"2.6.3","url":"https://www.zigbee2mqtt.io"},"state_topic":"zigbee2mqtt/0x001788010d7e225d","unique_id":"0x001788010d7e225d_action_direction_zigbee2mqtt","value_template":"{{ value_json.action_direction }}"}'
[07/12/2025, 20:42:54] z2m:mqtt: MQTT publish: topic 'homeassistant/sensor/0x001788010d7e225d/action_type/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"default_entity_id":"sensor.0x001788010d7e225d_action_type","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x001788010d7e225d"],"manufacturer":"Philips","model":"Hue Tap dial switch","model_id":"8719514440937/8719514440999","name":"0x001788010d7e225d","sw_version":"2.77.39","via_device":"zigbee2mqtt_bridge_0x00124b002f899836"},"name":"Action type","object_id":"0x001788010d7e225d_action_type","origin":{"name":"Zigbee2MQTT","sw":"2.6.3","url":"https://www.zigbee2mqtt.io"},"state_topic":"zigbee2mqtt/0x001788010d7e225d","unique_id":"0x001788010d7e225d_action_type_zigbee2mqtt","value_template":"{{ value_json.action_type }}"}'
[07/12/2025, 20:42:54] z2m:mqtt: MQTT publish: topic 'homeassistant/sensor/0x001788010d7e225d/action_time/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"default_entity_id":"sensor.0x001788010d7e225d_action_time","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x001788010d7e225d"],"manufacturer":"Philips","model":"Hue Tap dial switch","model_id":"8719514440937/8719514440999","name":"0x001788010d7e225d","sw_version":"2.77.39","via_device":"zigbee2mqtt_bridge_0x00124b002f899836"},"enabled_by_default":true,"name":"Action time","object_id":"0x001788010d7e225d_action_time","origin":{"name":"Zigbee2MQTT","sw":"2.6.3","url":"https://www.zigbee2mqtt.io"},"state_topic":"zigbee2mqtt/0x001788010d7e225d","unique_id":"0x001788010d7e225d_action_time_zigbee2mqtt","value_template":"{{ value_json.action_time }}"}'
[07/12/2025, 20:42:54] z2m:mqtt: MQTT publish: topic 'homeassistant/sensor/0x001788010d7e225d/brightness/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"default_entity_id":"sensor.0x001788010d7e225d_brightness","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x001788010d7e225d"],"manufacturer":"Philips","model":"Hue Tap dial switch","model_id":"8719514440937/8719514440999","name":"0x001788010d7e225d","sw_version":"2.77.39","via_device":"zigbee2mqtt_bridge_0x00124b002f899836"},"enabled_by_default":true,"name":"Brightness","object_id":"0x001788010d7e225d_brightness","origin":{"name":"Zigbee2MQTT","sw":"2.6.3","url":"https://www.zigbee2mqtt.io"},"state_topic":"zigbee2mqtt/0x001788010d7e225d","unique_id":"0x001788010d7e225d_brightness_zigbee2mqtt","value_template":"{{ value_json.brightness }}"}'
[07/12/2025, 20:42:54] z2m:mqtt: MQTT publish: topic 'homeassistant/sensor/0x001788010d7e225d/action_step_size/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"default_entity_id":"sensor.0x001788010d7e225d_action_step_size","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x001788010d7e225d"],"manufacturer":"Philips","model":"Hue Tap dial switch","model_id":"8719514440937/8719514440999","name":"0x001788010d7e225d","sw_version":"2.77.39","via_device":"zigbee2mqtt_bridge_0x00124b002f899836"},"enabled_by_default":true,"name":"Action step size","object_id":"0x001788010d7e225d_action_step_size","origin":{"name":"Zigbee2MQTT","sw":"2.6.3","url":"https://www.zigbee2mqtt.io"},"state_topic":"zigbee2mqtt/0x001788010d7e225d","unique_id":"0x001788010d7e225d_action_step_size_zigbee2mqtt","value_template":"{{ value_json.action_step_size }}"}'
[07/12/2025, 20:42:54] z2m:mqtt: MQTT publish: topic 'homeassistant/sensor/0x001788010d7e225d/linkquality/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"default_entity_id":"sensor.0x001788010d7e225d_linkquality","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x001788010d7e225d"],"manufacturer":"Philips","model":"Hue Tap dial switch","model_id":"8719514440937/8719514440999","name":"0x001788010d7e225d","sw_version":"2.77.39","via_device":"zigbee2mqtt_bridge_0x00124b002f899836"},"enabled_by_default":false,"entity_category":"diagnostic","icon":"mdi:signal","name":"Linkquality","object_id":"0x001788010d7e225d_linkquality","origin":{"name":"Zigbee2MQTT","sw":"2.6.3","url":"https://www.zigbee2mqtt.io"},"state_class":"measurement","state_topic":"zigbee2mqtt/0x001788010d7e225d","unique_id":"0x001788010d7e225d_linkquality_zigbee2mqtt","unit_of_measurement":"lqi","value_template":"{{ value_json.linkquality }}"}'
[07/12/2025, 20:42:54] z2m:mqtt: MQTT publish: topic 'homeassistant/update/0x001788010d7e225d/update/config', payload '{"availability":[{"topic":"zigbee2mqtt/bridge/state","value_template":"{{ value_json.state }}"}],"command_topic":"zigbee2mqtt/bridge/request/device/ota_update/update","default_entity_id":"update.0x001788010d7e225d","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x001788010d7e225d"],"manufacturer":"Philips","model":"Hue Tap dial switch","model_id":"8719514440937/8719514440999","name":"0x001788010d7e225d","sw_version":"2.77.39","via_device":"zigbee2mqtt_bridge_0x00124b002f899836"},"device_class":"firmware","entity_category":"config","entity_picture":"https://github.com/Koenkk/zigbee2mqtt/raw/master/images/logo.png","name":null,"object_id":"0x001788010d7e225d","origin":{"name":"Zigbee2MQTT","sw":"2.6.3","url":"https://www.zigbee2mqtt.io"},"payload_install":"{\"id\": \"0x001788010d7e225d\"}","state_topic":"zigbee2mqtt/0x001788010d7e225d","unique_id":"0x001788010d7e225d_update_zigbee2mqtt","value_template":"{\"latest_version\":\"{{ value_json['update']['latest_version'] }}\",\"installed_version\":\"{{ value_json['update']['installed_version'] }}\",\"update_percentage\":{{ value_json['update'].get('progress', 'null') }},\"in_progress\":{{ (value_json['update']['state'] == 'updating')|lower }}}"}'
[07/12/2025, 20:46:38] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/remote03', payload '{"action":"toggle","battery":90,"identify":null,"linkquality":142,"update":{"installed_version":604241925,"latest_version":604241925,"state":"idle"}}'
[07/12/2025, 20:46:38] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/remote03/action', payload 'toggle'
[07/12/2025, 20:51:15] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/health', payload '{"response_time":1765137075610,"os":{"load_average":[0,0.02,0],"memory_used_mb":1484.81,"memory_percent":18.6969},"process":{"uptime_sec":664206,"memory_used_mb":139.24,"memory_percent":1.7534},"mqtt":{"connected":true,"queued":0,"published":10572,"received":135},"devices":{"0x001788010d7e225d":{"messages":6022,"messages_per_sec":0.0091,"leave_count":0,"network_address_changes":0},"0xbc33acfffe870d9b":{"messages":50,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x14b457fffe943fd5":{"messages":52,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x588e81fffeae27c1":{"messages":362,"messages_per_sec":0.0006,"leave_count":0,"network_address_changes":0},"0xa4c1389f3edba0d5":{"messages":470,"messages_per_sec":0.0008,"leave_count":0,"network_address_changes":0}}}'
[07/12/2025, 21:01:15] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/health', payload '{"response_time":1765137675611,"os":{"load_average":[0,0,0],"memory_used_mb":1491.17,"memory_percent":18.777},"process":{"uptime_sec":664806,"memory_used_mb":139.32,"memory_percent":1.7544},"mqtt":{"connected":true,"queued":0,"published":10574,"received":135},"devices":{"0x001788010d7e225d":{"messages":6022,"messages_per_sec":0.0091,"leave_count":0,"network_address_changes":0},"0xbc33acfffe870d9b":{"messages":50,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x14b457fffe943fd5":{"messages":52,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x588e81fffeae27c1":{"messages":362,"messages_per_sec":0.0006,"leave_count":0,"network_address_changes":0},"0xa4c1389f3edba0d5":{"messages":470,"messages_per_sec":0.0008,"leave_count":0,"network_address_changes":0}}}'
[07/12/2025, 21:09:48] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/soil_sensor_indoor_01', payload '{"battery":0,"battery_state":"low","linkquality":0,"soil_moisture":77,"temperature":22.5,"temperature_unit":"celsius"}'
[07/12/2025, 21:11:15] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/health', payload '{"response_time":1765138275612,"os":{"load_average":[0,0.02,0],"memory_used_mb":1495.62,"memory_percent":18.833},"process":{"uptime_sec":665406,"memory_used_mb":139.36,"memory_percent":1.7548},"mqtt":{"connected":true,"queued":0,"published":10578,"received":135},"devices":{"0x001788010d7e225d":{"messages":6022,"messages_per_sec":0.0091,"leave_count":0,"network_address_changes":0},"0xbc33acfffe870d9b":{"messages":50,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x14b457fffe943fd5":{"messages":52,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x588e81fffeae27c1":{"messages":362,"messages_per_sec":0.0006,"leave_count":0,"network_address_changes":0},"0xa4c1389f3edba0d5":{"messages":471,"messages_per_sec":0.0008,"leave_count":0,"network_address_changes":0}}}'
[07/12/2025, 21:21:15] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/health', payload '{"response_time":1765138875613,"os":{"load_average":[0.27,0.13,0.04],"memory_used_mb":1488.39,"memory_percent":18.7421},"process":{"uptime_sec":666006,"memory_used_mb":139.1,"memory_percent":1.7515},"mqtt":{"connected":true,"queued":0,"published":10580,"received":135},"devices":{"0x001788010d7e225d":{"messages":6022,"messages_per_sec":0.0091,"leave_count":0,"network_address_changes":0},"0xbc33acfffe870d9b":{"messages":50,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x14b457fffe943fd5":{"messages":52,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x588e81fffeae27c1":{"messages":362,"messages_per_sec":0.0006,"leave_count":0,"network_address_changes":0},"0xa4c1389f3edba0d5":{"messages":471,"messages_per_sec":0.0008,"leave_count":0,"network_address_changes":0}}}'
[07/12/2025, 21:31:15] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/health', payload '{"response_time":1765139475615,"os":{"load_average":[0,0.02,0.01],"memory_used_mb":1496.98,"memory_percent":18.8502},"process":{"uptime_sec":666606,"memory_used_mb":139.07,"memory_percent":1.7512},"mqtt":{"connected":true,"queued":0,"published":10582,"received":135},"devices":{"0x001788010d7e225d":{"messages":6022,"messages_per_sec":0.0091,"leave_count":0,"network_address_changes":0},"0xbc33acfffe870d9b":{"messages":50,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x14b457fffe943fd5":{"messages":52,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x588e81fffeae27c1":{"messages":362,"messages_per_sec":0.0006,"leave_count":0,"network_address_changes":0},"0xa4c1389f3edba0d5":{"messages":471,"messages_per_sec":0.0008,"leave_count":0,"network_address_changes":0}}}'
[07/12/2025, 21:35:27] z2m: Failed to configure '0x001788010d7e225d', attempt 1 (Error: Bind 0x001788010d7e225d/1 genOnOff from '0x00124b002f899836/1' failed (AREQ - ZDO - bindRsp after 10000ms)
    at Object.start (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/utils/waitress.ts:68:23)
    at func (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:469:47)
    at Queue.execute (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/utils/queue.ts:36:20)
    at ZStackAdapter.sendZdoInternal (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:474:43)
    at ZStackAdapter.sendZdo (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:351:16)
    at Endpoint.bind (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/controller/model/endpoint.ts:634:30)
    at Object.bind (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman-converters/src/lib/reporting.ts:48:9)
    at Object.configure (/app/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman-converters/src/devices/philips.ts:3423:13)
    at Configure.configure (/app/lib/extension/configure.ts:123:13)
    at Configure.onMQTTMessage (/app/lib/extension/configure.ts:46:25))
[07/12/2025, 21:35:27] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/response/device/configure', payload '{"data":{},"error":"Failed to configure (Bind 0x001788010d7e225d/1 genOnOff from '0x00124b002f899836/1' failed (AREQ - ZDO - bindRsp after 10000ms))","status":"error","transaction":"55bzi-1"}'
[07/12/2025, 21:36:07] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/remote03', payload '{"action":"toggle","battery":90,"identify":null,"linkquality":98,"update":{"installed_version":604241925,"latest_version":604241925,"state":"idle"}}'
[07/12/2025, 21:36:07] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/remote03/action', payload 'toggle'
[07/12/2025, 21:36:47] z2m: Request 'zigbee2mqtt/bridge/request/device/interview' failed with error: 'interview of '0x001788010d7e225d' (0x001788010d7e225d) failed: Error: Interview failed because can not get active endpoints ('0x001788010d7e225d')'
[07/12/2025, 21:36:47] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/response/device/interview', payload '{"data":{},"error":"interview of '0x001788010d7e225d' (0x001788010d7e225d) failed: Error: Interview failed because can not get active endpoints ('0x001788010d7e225d')","status":"error","transaction":"55bzi-2"}'
[07/12/2025, 21:41:15] z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/health', payload '{"response_time":1765140075621,"os":{"load_average":[0.03,0.02,0],"memory_used_mb":1490.41,"memory_percent":18.7674},"process":{"uptime_sec":667206,"memory_used_mb":139.8,"memory_percent":1.7604},"mqtt":{"connected":true,"queued":0,"published":10594,"received":135},"devices":{"0x001788010d7e225d":{"messages":6022,"messages_per_sec":0.0091,"leave_count":0,"network_address_changes":0},"0xbc33acfffe870d9b":{"messages":50,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x14b457fffe943fd5":{"messages":52,"messages_per_sec":0.0001,"leave_count":0,"network_address_changes":0},"0x588e81fffeae27c1":{"messages":363,"messages_per_sec":0.0006,"leave_count":0,"network_address_changes":0},"0xa4c1389f3edba0d5":{"messages":471,"messages_per_sec":0.0008,"leave_count":0,"network_address_changes":0}}}'

Despite this, it remains stuck in this “N/A” state. Has anyone experienced this with the Hue Dial recently?

Any advice would be appreciated!

I solved it at the n-th attempt to interview it… I kept the pairing button pressed longer and it worked…

1 Like

Yeah, quick tip with pairing battery-powered zigbee devices: Once you start the pairing process, tap the button on the device every couple of seconds to make sure it doesn’t go back to sleep.