ITead’s “Sonoff Zigbee 3.0 USB Dongle Plus V2” (model "ZBDongle-E") based on Silicon Labs EFR32MG21 radio SoC/MCU

I believe that the old 9888010100045 (previous barebone Silabs EFR32MG21 based Zigbee 3.0 USB adapter from ITead uses the exact same SoC chip as the new ITead’s “Sonoff Zigbee 3.0 USB Dongle Plus V2” (model “ZBDongle-E”) so the symptoms you describe will likely be due to the firmware version and build configuration rather than the hardware, and you should, in theory, be able to flash a firmware image meant for the old 9888010100045 dongle onto the new ZBDongle-E adapter and vice versa, (but do not hold me to that). Best to ask and confirm firmware compatibility with ITead/Sonoff:

ZBDongle FW + issue reporting → https://github.com/itead/Sonoff_Zigbee_Dongle_Firmware/issues

Unofficial 9888010100045 FW + discussion → https://github.com/xsp1989/zigbeeFirmware/issues/

Other realted unofficial firmware discussions → https://github.com/grobasoz/zigbee-firmware/issues/

https://github.com/itead/Sonoff_Zigbee_Dongle_Firmware/issues/15

https://github.com/xsp1989/zigbeeFirmware/issues/29

https://github.com/grobasoz/zigbee-firmware/issues/28