LG ThinQ not working?

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I've got 4 appliances using the ThinQ integration and all worked until last night, when they stop. None will load in the integration.

Moreover my app is not working, it says something like cannot connect to network. I logged out, and now all appliances are gone and gives a "failed to load the screen". But LG status page says no outage.

My network is fine, a couple hundred devices on wifi and wired, including these, and these ARE online, I can ping them.

It's something about the app network, my user ID, something.

I can log into the web site MyLG but that doesn't connect to the appliances.

Is anyone else having issues today?

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See:

(Adding "Same here" to the issue probably doesn't help...)

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Thank you. I seem to be getting worse at finding things when I search, sorry about the noise.

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I thought it was a little funny when the message says "Your account has been temporarily blocked for 24 hours because repeated requests suggest automated script usage" -- which I thought the integration was using the API, so yeah, of course it's an automated script.

LG is my only non-local integration at this point. They send me constant ads and the App is full of more ads and announcements. I just want something to clean my clothes not constantly talk to me... :wink: Well, clean my clothes and have a local API!

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Same here, after HA restart lg SmartThinq stopped working, reading didn't help, also the LG SmartThinq app doesn't work.

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I recently saw a notification in the LG ThinQ app about upcoming maintenance, but I didn't catch the exact date :frowning: Maybe it's today? My app isn't connecting to the air conditioner either, nor to the ha

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My integration has been working but it seems that many sensors have been removed or changed for my Window AC units, washer & dryer.

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I think it's something with the LG servers as their app isn't working either.

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Same here with HA, also couldn't connect to our devices in the LG ThinQ app.
Kept telling me devices are not connected to WiFi.

I uninstalled the LG ThiQ app and reinstill it, now when I try to add a device I get a erro screen?

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See the referred to topic.

In my case the official HA integration (which uses a Personal Access token not username/password) worked, the main app stayed offline 24 hours +/- then I could get the phone app to work, though getting it to show my devices required (after the timeout) that I log out and back in.

I'm giving up on the smartthing integration (which i thought was originally Smart Things and i wasn't using it, but it's just a corruption of the name and emulates a cell phone more or less).

It seems pretty clear LG has decided to crack down and not allow them.

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FYI, I actually got a new LG refrigerator in today (US) and first time trying any of the LG ThinQ system. For me, everything worked fine (at least so far): ThinQ App account create/login, PAT login/Token creation, HA Integration.

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Same issue and error here. Today around 4pm EST it worked for a short time then died again. Can't use the PAT method, it has limited sensors available compared to what I was using.

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I. Have issue with LG thinq as in image

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i have the same issue the oficial integration is working
but the hacs is not also i cant even connect with the app
it says there is a problem with the server and i get blank screen
does that mean we got banned ?

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I think LG block account if create new account work OK but after use hacs add on LG application LG Thinq not work good

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Hi everyone, I thought I was the only one experiencing this issue, and knowing that others have the same problem is somehow reassuring, although it is obviously still a serious issue.

I manage two air conditioners and other smart home devices, and the problem affects not just me but my guests.

After logging out of my Gmail account and signing back in, the devices no longer appear. If I try to set them up with another account, they still show as linked to the old account, so the app asks for a sharing authorization that I cannot provide, because the devices are no longer visible under the old Gmail account.

Has anyone managed to contact LG customer support? I have error E1001 and it is not possible to ask for support.

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update
i just checked the thin q app and everything its working on the app i have not reenable the custom integration on home assistant yet but the app is working

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I had the same issue a few days ago; I was using the Smart ThinQ Sensors HACS integration for many months with our frontload LG Washer and frontload LG Dryer (US4000 models, IRC). Restarted HA and the STQ Sensors app no longer would allow me to log in with my account credentials (not social media, but a username and password). Same issue as others. Kept telling me the credentials were not valid, or that there was an error trying to connect, and that I should check the app on my phone to make sure there were not any new terms of service that needed to be accepted. Checked the phone app, and not only were there no new service or privacy terms, the app could no longer control the appliances (they were present in the app, but were not connecting with the actual physical appliances). So the LG Cloud was clearly malfunctioning..or so I thought. I tried clearing cache on my phone app; force closing it (Android) and restarting the app. Nada. Nothing. Zilch. Started two parallel searches for additional info: 1) Googling to see if there was a customer service phone numb;er for LG (there was and it was horrible....one of the worst CSR experiences I've had in years...more abou that later), and 2) just a search to see what the issue whether others had been having the same issues with not being able to log in to the HACS LG Smart ThingQ integration. And it was then that I discovered there was actually an "official" HA LG SmartThinQ integration, albeit with fewer entities exposed than the HACS one.

To make a really long story short, I've given up on trying to use the SmartThinQ Sensors HACS integration, because it has proven to be too unreliable, and I've spent far too much time trying to get it to stay logged in and connected to my washer and dryer. While there are fewer entities exposed in the HA Official LG Smart ThinQ app, using the PAT (personal access token) that is availalbe from the LG Developer site (note: you need to register separately for that site...but a tip, you can use the same username and password, and LG apparently doesn't care...it just makes things a lot simpler to log in if you need to get a new and different PAT). For me at least, the pain and time and trouble trying to get the older HACS integration to stay connected just wasn't worth my time.

What I really was pissed off about initially with not being able to log into the Android phone app when trying to reconnect was that this also (temporarily) broke the Amazon Alexa integration that I have been using since we bought the appliances. The LG ThinQ Android app (and I presume also the iOS app as well, although I do not use Apple), allows you to set your appliance in Alexa to deliver an announcement when the washing machine and dryer have finished their cycles, and you can set it up in Alexa so that the announcement can be made on any number of Echo or Alexa-compatible devices. We have 8 such devices in our home, and depending on what room we are in, hearing an announcement that "Your LG washer cycle is completed" or similar for the dryer, is very helpful....and it avoided entirely the need to muck around with trying to create an HA automation using a smart plug for both the washer and dryer....which itself can be dangerous given that most 15A-rated consumer smart plugs are not intended to be used with appliances like a washer or dryer that have large electric induction motors, which have in-rush current when initially switched on that can, over time fry the relay in a smart plug, or worse, overheat and cause a fire.

But in any event, yeah, I had the same problem with the Smart ThinQ Sensors HACS integration not working. BTW, about an hour ago, I received a notification in HA that the STQ Sensors HACS app was ready to install an update....maybe this is the fix, but frankly, I've spent way too much time mucking around with these LG appliances, and since the official HA integration seems to be working, that's good enough for me at the moment.

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I have the exact same issue as you and others with the Korean error. None of my devices are there anymore and it asks me to register my phone number. This goes beyond an HA issue, but an LG issue. It looks like it's been an issue for over a week, not a good look for LG. Anyone have any fixes yet or status from LG?

Edit: And now, magically, it works for me again. Their servers must've been down.

Edit 2: Well, the entities are greyed out again. No clue what LG is doing here, but it's impactful beyond just Home Assistant I imagine.

Edit 3: I started a chat with LG customer support and they claimed that there was an active outage impacting log in as well as usage of the mobile app. Hopefully that gets resolved soon.

Edit 4: For me, LG's outage has ended and after reloading my LG integration, all of my devices work again and are enabled. Hooray! Hopefully this helps others.

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