Hello There!
I’ve recently bough an Aeotec Zwave g10 dongle and wanted to migrate my actually working network to it.
Sadly, even if the restore looks to be OK, my nodes are stuck at “protocol info”.
info log (shrtened)
2026-07-30 23:04:27.527 CNTRLR querying additional controller information…
2026-07-30 23:04:27.537 CNTRLR received additional controller information:
Z-Wave API version: 1 (official)
Z-Wave chip type: EFR32ZG23 / ZGM230S
node type Controller
controller role: primary
controller is the SIS: false
controller supports timers: false
Z-Wave Classic nodes: 1
2026-07-30 23:04:27.537 CNTRLR querying version info…
2026-07-30 23:04:27.543 CNTRLR received version info:
controller type: Bridge Controller
library version: Z-Wave 7.23
2026-07-30 23:04:27.544 CNTRLR querying protocol version info…
2026-07-30 23:04:27.551 CNTRLR received protocol version info:
protocol type: Z-Wave
protocol version: 7.23.2
appl. framework build no.: 43981
git commit hash: 34373837343432363466663934376539
2026-07-30 23:04:27.551 CNTRLR querying controller capabilities…
2026-07-30 23:04:27.556 CNTRLR received controller capabilities:
controller role: Primary
is the SUC: false
started this network: true
SIS is present: false
was real primary: true
2026-07-30 23:04:27.557 CNTRLR querying serial API setup capabilities…
2026-07-30 23:04:27.566 CNTRLR supported serial API setup commands:
· GetSupportedCommands
· SetTxStatusReport
· SetLongRangeMaximumTxPower
· SetPowerlevel
· GetLongRangeMaximumTxPower
· GetPowerlevel
· GetMaximumPayloadSize
· GetLongRangeMaximumPayloadSize
· SetPowerlevel16Bit
· GetPowerlevel16Bit
· GetSupportedRegions
· GetRegionInfo
· GetRFRegion
· SetRFRegion
· SetNodeIDType
2026-07-30 23:04:27.567 CNTRLR querying max. payload size…
2026-07-30 23:04:27.572 CNTRLR maximum payload size: 46 bytes
2026-07-30 23:04:27.572 CNTRLR supported Z-Wave features:
· SmartStart
2026-07-30 23:04:27.573 CNTRLR Querying supported RF regions and their information…
2026-07-30 23:04:27.634 CNTRLR supported regions:
· Europe
· USA
· Australia/New Zealand
· Hong Kong
· India
· Israel
· Russia
· China
· USA (Long Range) · superset of USA · ZWLR
· Europe (Long Range) · superset of Europe · ZWLR
· Japan
· Korea
2026-07-30 23:04:27.635 CNTRLR Querying configured RF region…
2026-07-30 23:04:27.640 CNTRLR The controller is using RF region Unknown
2026-07-30 23:04:27.640 CNTRLR Querying configured powerlevel…
2026-07-30 23:04:27.646 CNTRLR The powerlevel is 0 dBm (0 dBm calibration)
2026-07-30 23:04:27.647 CNTRLR Querying configured max. Long Range powerlevel…
2026-07-30 23:04:27.651 CNTRLR The max. LR powerlevel is 0.0 dBm
2026-07-30 23:04:27.652 CNTRLR Current RF region (Unknown) differs from desired region (Europe (Long Range)),
configuring it…
2026-07-30 23:04:27.657 CNTRLR Changing the RF region failed!
2026-07-30 23:04:27.658 CNTRLR Querying configured Long Range channel information…
2026-07-30 23:04:27.663 CNTRLR received Z-Wave Long Range channel information:
channel: A
supports auto channel selection: true
2026-07-30 23:04:27.664 CNTRLR Performing soft reset…
2026-07-30 23:04:27.667 CNTRLR Waiting for the controller to reconnect…
2026-07-30 23:04:27.766 CNTRLR reconnected and restarted
2026-07-30 23:04:27.766 CNTRLR Starting hardware watchdog…
2026-07-30 23:04:27.768 CNTRLR Switching serial API to 16-bit node IDs…
2026-07-30 23:04:27.770 CNTRLR querying Z-Wave Long Range capabilities…
2026-07-30 23:04:27.776 CNTRLR Switching to 16-bit node IDs successful
2026-07-30 23:04:27.799 CNTRLR received Z-Wave Long Range capabilities:
max. payload size: 148 bytes
nodes:
2026-07-30 23:04:27.799 CNTRLR Switching serial API to 16-bit node IDs…
2026-07-30 23:04:27.805 CNTRLR Switching to 16-bit node IDs successful
2026-07-30 23:04:27.805 CNTRLR querying controller IDs…
2026-07-30 23:04:27.811 CNTRLR received controller IDs:
home ID: 0xf101559f
own node ID: 1
2026-07-30 23:04:27.812 CNTRLR Enabling TX status report…
2026-07-30 23:04:27.817 CNTRLR Enabling TX status report successful…
2026-07-30 23:04:27.818 CNTRLR finding SUC…
2026-07-30 23:04:27.824 CNTRLR No SUC present in the network
2026-07-30 23:04:27.824 CNTRLR There is no SUC/SIS in the network - promoting ourselves…
2026-07-30 23:04:27.832 CNTRLR Promotion to SUC/SIS succeeded.
2026-07-30 23:04:27.848 CNTRLR [Node 001] Embedded device config loaded
2026-07-30 23:04:27.849 CNTRLR Interview completed
e[90m2026-07-30 23:04:27.853e[39m e[32mINFOe[39m e[1mGATEWAYe[22m: Driver is READY
e[90m2026-07-30 23:04:27.853e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Z-Wave driver is ready
e[90m2026-07-30 23:04:27.856e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Scanning network with homeid: 0xf101559f
2026-07-30 23:04:27.857 CNTRLR [Node 001] Beginning interview - last completed stage: None
2026-07-30 23:04:27.858 CNTRLR [Node 001] new node, doing a full interview…
e[90m2026-07-30 23:04:27.859e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 001] Interview started
2026-07-30 23:04:27.860 CNTRLR » [Node 001] querying protocol info…
2026-07-30 23:04:27.870 CNTRLR « [Node 001] received response for protocol info:
basic device class: Static Controller
generic device class: Remote Controller
specific device class: Unused
node type: Controller
is always listening: true
is frequent listening: false
can route messages: true
supports security: false
supports beaming: true
maximum data rate: 100000 kbps
protocol version: 3
e[90m2026-07-30 23:04:27.872e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 001] Interview stage PROTOCOLINFO completed
2026-07-30 23:04:27.873 CNTRLR [Node 001] Interview stage completed: ProtocolInfo
2026-07-30 23:04:27.881 CNTRLR [Node 001] Embedded device config loaded
e[90m2026-07-30 23:04:27.883e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 001] Interview stage OVERWRITECONFIG completed
2026-07-30 23:04:27.884 CNTRLR [Node 001] Interview stage completed: OverwriteConfig
e[90m2026-07-30 23:04:27.885e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 001] Interview stage COMPLETE completed
2026-07-30 23:04:27.886 CNTRLR [Node 001] Interview completed
2026-07-30 23:04:27.889 CNTRLR [Node 001] The node is ready to be used
2026-07-30 23:04:27.890 CNTRLR All nodes are ready to be used
e[90m2026-07-30 23:04:27.891e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Controller status: Scan completed
e[90m2026-07-30 23:04:27.892e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Network scan complete. Found: 1 nodes
e[90m2026-07-30 23:04:27.892e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Starting bulk firmware update check for all nodes
e[90m2026-07-30 23:04:27.896e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 001] Ready: Aeotec Ltd. - ZWA060 (Z-Stick 10 Pro)
e[90m2026-07-30 23:04:27.898e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 001] Interview COMPLETED, all values are updated
2026-07-30 23:04:27.900 CNTRLR [Node 001] The node is alive.
e[90m2026-07-30 23:04:27.901e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 001] Is alive
e[90m2026-07-30 23:04:27.924e[39m e[32mINFOe[39m e[1mZ-WAVE-SERVERe[22m: Client disconnected
e[90m2026-07-30 23:04:27.979e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Next firmware update check scheduled for: Fri Jul 31 2026 22:44:00 GMT+0200 (Central European Summer Time)
e[90m2026-07-30 23:04:27.994e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Checked firmware updates for node 1 after update completion. Found 0 update(s)
e[90m2026-07-30 23:04:28.136e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Next update scheduled for: Fri Jul 31 2026 00:00:00 GMT+0200 (Central European Summer Time)
e[90m2026-07-30 23:04:39.285e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Calling api restoreNVM with args: [
<Buffer 38 5f 2f d0 59 73 00 00 e4 59 f6 e5 ff ff ff ff 00 00 00 00 00 54 a5 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 … 262094 more bytes>,
null,
[length]: 2
]
2026-07-30 23:04:39.286 CNTRLR Turning RF off…
2026-07-30 23:04:39.293 CNTRLR Stopping hardware watchdog…
2026-07-30 23:04:39.295 CNTRLR Converting NVM to target format…
e[90m2026-07-30 23:04:39.316e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Controller status: Convert NVM progress: 0%
e[90m2026-07-30 23:04:46.539e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Controller status: Convert NVM progress: 100%
2026-07-30 23:04:46.644 CNTRLR Restoring NVM backup…
e[90m2026-07-30 23:04:46.729e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Controller status: Restore NVM progress: 0%
e[90m2026-07-30 23:04:46.782e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Controller status: Restore NVM progress: 1%
e[90m2026-07-30 23:04:55.193e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Controller status: Restore NVM progress: 100%
2026-07-30 23:04:55.250 CNTRLR NVM backup restored. Restarting to activate the restored backup…
2026-07-30 23:04:55.251 CNTRLR Performing soft reset…
2026-07-30 23:04:55.254 CNTRLR Waiting for the controller to reconnect…
2026-07-30 23:04:55.395 CNTRLR reconnected and restarted
2026-07-30 23:04:55.398 CNTRLR querying Serial API capabilities…
e[90m2026-07-30 23:04:55.399e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Controller status: NVM restore completed successfully
e[90m2026-07-30 23:04:55.400e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: Success zwave api call restoreNVM undefined
2026-07-30 23:04:55.408 CNTRLR received API capabilities:
firmware version: 2.0
manufacturer ID: 0x0371
product type: 0x04
product ID: 0x3c
supported functions:
· GetSerialApiInitData (0x02)
· SetApplicationNodeInformation (0x03)
· GetControllerCapabilities (0x05)
· SetSerialApiTimeouts (0x06)
· GetSerialApiCapabilities (0x07)
· SoftReset (0x08)
· GetProtocolVersion (0x09)
· SerialAPIStarted (0x0a)
· ExploreRequestExclusion (0x5f)
· RequestNodeInfo (0x60)
· RemoveFailedNode (0x61)
· IsFailedNode (0x62)
· ReplaceFailedNode (0x63)
· undefined (0x65)
· RequestProtocolCCEncryption (0x68)
· undefined (0x69)
· undefined (0x6a)
· undefined (0x6b)
· undefined (0x6c)
· GetRoutingInfo (0x80)
· LockUnlockLastRoute (0x90)
· GetPriorityRoute (0x92)
· SetPriorityRoute (0x93)
· UNKNOWN_FUNC_UNKNOWN_0x98 (0x98)
· VirtualNodeSetNodeInfo (0xa0)
· VirtualNodeSendNodeInfo (0xa2)
· VirtualNodeSetLearnMode (0xa4)
· GetVirtualNodes (0xa5)
· IsVirtualNode (0xa6)
· BridgeApplicationCommand (0xa8)
· SendDataBridge (0xa9)
· SendDataMulticastBridge (0xab)
· undefined (0xac)
· GetLibrary (0xbd)
· SendTestFrame (0xbe)
· GetProtocolStatus (0xbf)
· StartWatchdog (0xd2)
· StopWatchdog (0xd3)
· SetMaximumRoutingAttempts (0xd4)
· SetMaxSmartStartInclusionRequestInterval (0xd6)
· undefined (0xd7)
· undefined (0xd8)
· Shutdown (0xd9)
· GetLongRangeNodes (0xda)
· GetLongRangeChannel (0xdb)
· SetLongRangeChannel (0xdc)
· SetLongRangeShadowNodeIDs (0xdd)
· Proprietary_DE (0xde)
· Proprietary_DF (0xdf)
· Proprietary_E7 (0xe7)
· Proprietary_E8 (0xe8)
2026-07-30 23:04:55.409 CNTRLR querying additional controller information…
2026-07-30 23:04:55.419 CNTRLR received additional controller information:
Z-Wave API version: 1 (official)
Z-Wave chip type: EFR32ZG23 / ZGM230S
node type Controller
controller role: primary
controller is the SIS: false
controller supports timers: false
Z-Wave Classic nodes: 1, 11, 12, 13, 19, 21, 22, 23, 24, 25, 27, 31, 3
2, 37, 39, 42, 46, 54, 60, 61, 62, 63, 64
2026-07-30 23:04:55.419 CNTRLR querying version info…
2026-07-30 23:04:55.425 CNTRLR received version info:
controller type: Bridge Controller
library version: Z-Wave 7.23
2026-07-30 23:04:55.426 CNTRLR querying protocol version info…
2026-07-30 23:04:55.432 CNTRLR received protocol version info:
protocol type: Z-Wave
protocol version: 7.23.2
appl. framework build no.: 43981
git commit hash: 34373837343432363466663934376539
2026-07-30 23:04:55.433 CNTRLR querying controller capabilities…
2026-07-30 23:04:55.437 CNTRLR received controller capabilities:
controller role: Primary
is the SUC: false
started this network: true
SIS is present: false
was real primary: true
2026-07-30 23:04:55.438 CNTRLR querying serial API setup capabilities…
2026-07-30 23:04:55.445 CNTRLR supported serial API setup commands:
· GetSupportedCommands
· SetTxStatusReport
· SetLongRangeMaximumTxPower
· SetPowerlevel
· GetLongRangeMaximumTxPower
· GetPowerlevel
· GetMaximumPayloadSize
· GetLongRangeMaximumPayloadSize
· SetPowerlevel16Bit
· GetPowerlevel16Bit
· GetSupportedRegions
· GetRegionInfo
· GetRFRegion
· SetRFRegion
· SetNodeIDType
2026-07-30 23:04:55.445 CNTRLR querying max. payload size…
2026-07-30 23:04:55.451 CNTRLR maximum payload size: 46 bytes
2026-07-30 23:04:55.452 CNTRLR supported Z-Wave features:
· SmartStart
2026-07-30 23:04:55.452 CNTRLR Querying supported RF regions and their information…
2026-07-30 23:04:55.515 CNTRLR supported regions:
· Europe
· USA
· Australia/New Zealand
· Hong Kong
· India
· Israel
· Russia
· China
· USA (Long Range) · superset of USA · ZWLR
· Europe (Long Range) · superset of Europe · ZWLR
· Japan
· Korea
2026-07-30 23:04:55.515 CNTRLR Querying configured RF region…
2026-07-30 23:04:55.521 CNTRLR The controller is using RF region Unknown
2026-07-30 23:04:55.521 CNTRLR Querying configured powerlevel…
2026-07-30 23:04:55.527 CNTRLR The powerlevel is 0 dBm (0 dBm calibration)
2026-07-30 23:04:55.528 CNTRLR Querying configured max. Long Range powerlevel…
2026-07-30 23:04:55.534 CNTRLR The max. LR powerlevel is 0.0 dBm
2026-07-30 23:04:55.534 CNTRLR Current RF region (Unknown) differs from desired region (Europe (Long Range)),
configuring it…
2026-07-30 23:04:55.540 CNTRLR Changing the RF region failed!
2026-07-30 23:04:55.540 CNTRLR Querying configured Long Range channel information…
2026-07-30 23:04:55.547 CNTRLR received Z-Wave Long Range channel information:
channel: A
supports auto channel selection: true
2026-07-30 23:04:55.548 CNTRLR Performing soft reset…
2026-07-30 23:04:55.552 CNTRLR Waiting for the controller to reconnect…
2026-07-30 23:04:55.653 CNTRLR reconnected and restarted
2026-07-30 23:04:55.654 CNTRLR Starting hardware watchdog…
2026-07-30 23:04:55.655 CNTRLR Switching serial API to 16-bit node IDs…
2026-07-30 23:04:55.656 CNTRLR querying Z-Wave Long Range capabilities…
2026-07-30 23:04:55.662 CNTRLR Switching to 16-bit node IDs successful
2026-07-30 23:04:55.686 CNTRLR received Z-Wave Long Range capabilities:
max. payload size: 148 bytes
nodes:
2026-07-30 23:04:55.687 CNTRLR Switching serial API to 16-bit node IDs…
2026-07-30 23:04:55.693 CNTRLR Switching to 16-bit node IDs successful
2026-07-30 23:04:55.694 CNTRLR querying controller IDs…
2026-07-30 23:04:55.700 CNTRLR received controller IDs:
home ID: 0xf9ffb087
own node ID: 1
2026-07-30 23:04:55.701 CNTRLR Enabling TX status report…
2026-07-30 23:04:55.706 CNTRLR Enabling TX status report successful…
2026-07-30 23:04:55.707 CNTRLR finding SUC…
2026-07-30 23:04:55.712 CNTRLR No SUC present in the network
2026-07-30 23:04:55.713 CNTRLR There is no SUC/SIS in the network - promoting ourselves…
2026-07-30 23:04:55.720 CNTRLR Promotion to SUC/SIS succeeded.
2026-07-30 23:04:55.739 CNTRLR [Node 001] Embedded device config loaded
2026-07-30 23:04:55.740 CNTRLR Interview completed
2026-07-30 23:04:55.848 CNTRLR [Node 042] Beginning interview - last completed stage: None
2026-07-30 23:04:55.849 CNTRLR [Node 042] new node, doing a full interview…
e[90m2026-07-30 23:04:55.849e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 042] Interview started
2026-07-30 23:04:55.850 CNTRLR » [Node 042] querying protocol info…
2026-07-30 23:04:55.852 CNTRLR [Node 046] Beginning interview - last completed stage: None
2026-07-30 23:04:55.852 CNTRLR [Node 046] new node, doing a full interview…
e[90m2026-07-30 23:04:55.853e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 046] Interview started
2026-07-30 23:04:55.854 CNTRLR » [Node 046] querying protocol info…
2026-07-30 23:04:55.856 CNTRLR [Node 054] Beginning interview - last completed stage: None
2026-07-30 23:04:55.856 CNTRLR [Node 054] new node, doing a full interview…
e[90m2026-07-30 23:04:55.857e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 054] Interview started
2026-07-30 23:04:55.858 CNTRLR » [Node 054] querying protocol info…
2026-07-30 23:04:55.859 CNTRLR [Node 060] Beginning interview - last completed stage: None
2026-07-30 23:04:55.860 CNTRLR [Node 060] new node, doing a full interview…
e[90m2026-07-30 23:04:55.861e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 060] Interview started
2026-07-30 23:04:55.862 CNTRLR » [Node 060] querying protocol info…
2026-07-30 23:04:55.863 CNTRLR [Node 061] Beginning interview - last completed stage: None
2026-07-30 23:04:55.864 CNTRLR [Node 061] new node, doing a full interview…
e[90m2026-07-30 23:04:55.864e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 061] Interview started
2026-07-30 23:04:55.865 CNTRLR » [Node 061] querying protocol info…
2026-07-30 23:04:55.866 CNTRLR [Node 062] Beginning interview - last completed stage: None
2026-07-30 23:04:55.866 CNTRLR [Node 062] new node, doing a full interview…
e[90m2026-07-30 23:04:55.867e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 062] Interview started
2026-07-30 23:04:55.867 CNTRLR » [Node 062] querying protocol info…
2026-07-30 23:04:55.868 CNTRLR [Node 063] Beginning interview - last completed stage: None
2026-07-30 23:04:55.869 CNTRLR [Node 063] new node, doing a full interview…
e[90m2026-07-30 23:04:55.869e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 063] Interview started
2026-07-30 23:04:55.869 CNTRLR » [Node 063] querying protocol info…
2026-07-30 23:04:55.871 CNTRLR [Node 064] Beginning interview - last completed stage: None
2026-07-30 23:04:55.871 CNTRLR [Node 064] new node, doing a full interview…
e[90m2026-07-30 23:04:55.871e[39m e[32mINFOe[39m e[1mZ-WAVEe[22m: [Node 064] Interview started
2026-07-30 23:04:55.872 CNTRLR » [Node 064] querying protocol info…
2026-07-30 23:04:55.928 CNTRLR « [Node 011] received response for protocol info:
basic device class: End Node
generic device class: UNKNOWN (0x00)
specific device class: Unused
node type: End Node
is always listening: false
is frequent listening: false
can route messages: false
supports security: false
supports beaming: false
maximum data rate: 9600 kbps
protocol version: 0
Debug log : · UNKNOWN_FUNC_MEMORY_PUT_BYTE (0x22) - Pastebin.com
What have i done?
Updated Z-stick G5 to FW: v1.2 - SDK: v6.81.6
G10 stick is already on V7.23.2
Followed this guide:
Using the Z-wave JS UI (V7.4.0)
Make backup of NVM from g5 key - file is around 256KB
Swap the serial port to new key
Restore backup successfully
Nodes stuck at protocol infos (even after many restarts)
Fun (or not) fact:
if i backup the new “restored” key, the file is only 40KB and cant be restored back.
Region looks strange to me:
What am i doing wrong?