Mobile App Alamofire.AFError 9 / Mobile App and Desktop Nabu Casa URL 403 Forbidden

Configuration
1

Hello there,

since a few weeks I have a problem, that I can’t access my Home Assistant server with my iOS mobile app anymore.
(In the browser only local IP + port is working → desktop and mobile)

When I enter the local IP and the port of my Home Assistant server in the mobile app, the following happens:

  1. I can see the login screen and I can also enter the credentials, as you can see on this screenshot.

    IMG_7660
    IMG_76601290×2796 108 KB

  2. I get the error “Alamofire.AFError 9” in the next screen

    IMG_7661
    IMG_76611290×2796 121 KB

  3. I can see that a mobile app integration has been created in the integrations with my phone name and also an access token exists in my profile for iOS.

When I try to use the Nabu Casa url from my subscription directly, the following happens:

  1. I can see the login screen and I can also enter the credentials.

  2. I get a 403 forbidden error

    IMG_7662
    IMG_76621290×2796 180 KB

  3. I also get the 403 forbidden error, when I try to access my Home Assistant server through a desktop browser with the Nabu Casa url.

When I try to use the custom subdomain feature from Nabu Casa, the following happens:

  1. I can see the login screen and I can also enter the credentials.

  2. I get the error “Alamofire.AFError 9” in the next screen

  3. I can see that a mobile app integration has been created in the integrations with my phone name and also an access token exists in my profile for iOS.

I also tried to use a normal subdomain and route the requests through my reverse proxy to the local IP + port of my Home Assistant server

  1. I can see the login screen and I can also enter the credentials.

  2. I get the error “Alamofire.AFError 9” in the next screen

  3. I can see that a mobile app integration has been created in the integrations with my phone name and also an access token exists in my profile for iOS.

I don’t know why and how this error appeared, but my Home Assistant always did work for three years straight with local IP + port, Nabu Casa url and a subdomain through my reverse proxy without any problems (on desktop, mobile and mobile App (iOS and Android)).

Also looked in my configuration.yaml, but IP ban is disabled and there are also no IP banned in my ip_bans.yaml.

Also tried to delete all access tokens and mobile app integrations, but this didn’t work either.

Does anyone has an idea what is the problem here?
I’m pretty desperate, because I can’t fix it, no matter what I try.

Greetings

1 Like
2

I have the same issue. It came out of the nothing and affected all of our iOS devices. No chance to get it to work again. Without device tracking, my HA setup is worthless. Browser access works like a charm.

It’ a shame that the companion app is not able to solve this problem as it occurs by a lot of users in regularly periods of time.

3

Did you ever solve this? i’m having this exact same issue, even down to the browser working fine.