Mobile app not reporting location

Not entirely sure if this is the correct forum, but I have some issues with the mobile app not reporting GPS location.
I have granted permission, and eg battery is reported, but not the GPS location.

As a result I cannot create zone based automations. How can this be fixed?

The attached screenshot shows the mobile app opened with the mobile phone device the app is running on.

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Hi,
First help the community help you:

  • IOS / Android?
  • Versions? (OS, app, HA)
  • What happens / what you think should happen?

And did you try a forum search?

Okay I have to correct my initial post. I had an automation which had the condition of my phone being in a certain zone, and it would not fire.
However this was due to the automation trigger being wrong, not the zone condition.

I thought it was the location tracking because the device does not show any coordinates in HA, which I thought/still think is wrong.

After fixing the automation trigger, the automation works, including zone condition.

However, I am still not 100% satisfied with the results. I am using an iPhone, I set the device permissions to always allow GPS access as well as precise tracking, yet it seems to work with great delays only every now and then.

So basically what should happen:
Trigger: Ring intercom intercepting door bell ring at my home
Condition: my phone is within 70m of my home
Action: open door

This works 70% of the time. The other 30% I have to wait a while for HA to register that I am within the zone, before the automation works.

To dig into this further, I added 2 automations which send me notifications whenever I enter the zone or leave it, which clearly shows that sometimes it is way off. This is a pity, since the automation wont work all the time, and I dont know how to improve this.

This is due to how often HA polls the location on your iphone. If you go to the companion app settings under sensors there is a polling time. I’m not sure that is for the location per se, but if you adjust it it could improve. But also could drain battery faster.