NABU CASA is down?

Configuration
62

Hmmm. Still not able to reconnect (from the UK).

I’d signed-out of HA Cloud in the settings to try to reconnect before I knew about the outage.

Signing in just spins for a while before either erroring with “Unknown error” or, “Unable to reach the Home Assistant Cloud”.

I can sign into my Nabu Casa account on the web where everything looks fine.

Will cross my fingers and try again later this evening.

63

The notification concern is valid, but the solution is straightforward and doesn’t require duplicating the entire infrastructure.

NabuCasa could implement a notification system independent from their main AWS infrastructure:

  1. External monitoring (Pingdom or UptimeRobot) checking availability every 1-5 minutes from multiple geographic locations. Cost: $10-50/month.
  2. Email notification system hosted on a different cloud than AWS - SendGrid on GCP or Mailgun on Azure. Subscriber database in a separate location. Cost: $50-100/month.
  3. Push notifications via Firebase Cloud Messaging (Google infrastructure, independent from AWS). Free up to 10 million messages monthly, companion app likely already uses this.
  4. Public status page on Cloudflare Workers or Atlassian Statuspage, automatically updated via webhook from monitoring. Cost: $20-100/month.

When monitoring detects unavailability, it automatically triggers email and push notifications, plus updates the status page.
Total cost for this setup: roughly $180-270/month - I believe this is minimal overhead for NabuCasa’s budget, eliminating situations like yesterday’s. Users get notified within minutes instead of wasting time troubleshooting on their end.

64

My service worked yesterday here in the UK but not today.

65

Nabu Casa Terms of service:

  1. Disclaimer of Warranties
    The Website is provided “as is”. Nabu Casa, Inc. and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Nabu Casa, Inc. nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. If you’re actually reading this, here’s a treat. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.

So why would Nabu Casa spend money on such a problem?

1 Like
66

same here in Germany

1 Like
67

Restarting HA seems to trigger a re-connect to Nabu Casa.

At least in my case, I could reconnect remotely after restarting the HA container :wink: YMMV

68

I’m currently having trouble connecting to HA via remote access again, it started yesterday.
The weird thing is, after several retrys it sometimes works again, with everything loading very slowly though. Notifications come with a delay of 5-10 minutes.
Direct connection works fine and restarting HA didn’t change anything.

A quick google search shows that many people are having problems currently.

69

Same here, stopped working like an hour ago. No resent changes on my side.

2 Likes
70

Not shure why you say that, downdetector does not show a lot of problems and you’re replying on a three month old thread. For me it is working fine, but it might be a regional problem. It could also be related to your lan. Have you checked this:

71

Looks like everything is up ATM

Terry

72

same here from Italy, stopped working like an hour ago

1 Like
73

It still doesn’t work for me.

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74

Yes down for me also in UK, to tell you the truth since January update it keeps losing connection and now I cant log in with nabu at all.
Have to use my VPN.

1 Like
75

I just got a confirmation by Nabu Casa support that they are having trouble in the EU region.

Screenshot_20260110_184116_WEBDE Mail
Screenshot_20260110_184116_WEBDE Mail1440×1111 144 KB

1 Like