Pressed "forgot password", it said it sent me the code via link, but nothing arrives, not even in spam
issue found: if you put a upper case letter in the email, nabu casa will treat this as a completely different email than the lower case version, it won't even send the reset password and also said you types the email or password wrong
Same issue here. Subscription active, HA Cloud connected fine, but couldn't log in to the portal and password reset email never arrived.
Root cause: I had my email saved in the keychain with a capital first letter (e.g. [email protected]). Nabu Casa's June 2026 account management migration introduced case-sensitivity — so the system was looking for a different account than the one that existed, and the reset email went nowhere.
Fix: enter the email exactly as it was originally registered, including any uppercase letters. Once I matched the case, password reset worked immediately.
Hope this saves someone a few hours.