Need help with my setup - Provisioned devices never include

Configuration Z-Wave
1

Hi all,

I have HA yellow, with a Zooz 800 Series Z-Wave Long Range S2 USB Stick.

Trying to include a Zooz 800 Series Z-Wave Plus Range Extender and Signal Repeater ZAC38

It gets added only as provisioned device and never gets included.

This has been an ongoing issue, I suspect software related.

History: Before I bought the USB stick, I used the internal ZWave and had the same issue with devices only provisioning and never including.

Need some serious help trying to figure this out. Willing to pay someone to help with this as it’s really impacting me.

Again, I suspect somehow the Software got screwed up. I tried removing the integration (Z-Wave JS) and readding. No luck.

Thank you

2

If you indeed persue paid help, a post in Social - Home Assistant Community is the place to ask.

3

Thank you for that! I will reach out there.
ANY help is appreciated at this point!!! :slight_smile:

4

Have you tried a factory reset or exclusion yet? https://www.support.getzooz.com/kb/article/1464-can-t-add-my-zac38-range-extender-to-home-assistant/

5

Not likely
Usually something overlooked or small mistake

1 Like
6

Not sure if this info is useful but I hope it helps someone…

After having provisioning issues myself (even after factory resetting my Z-Wave devices that wouldn’t provision), I found that it would provision properly every time if I:

  1. Factory Reset the device (in my case, an UltraPro ZWN4017 Light Switch by Jasco) (you may need to go through an exclusion process if you’ve already tried to add the device)
  2. Add the device via the Z-Wave Integration
  3. Switch over to the Z-Wave JS UI & start the inclusion process there as well
  4. The whole time, I’m also toggling the light switch on the Z-Wave device

Hopefully, that’s understandable & helpful.