Hey everyone,
Sharing my ongoing saga with the BTicino MyHomeServer1 and the Netatmo/Legrand cloud, hoping it helps others dealing with the same issues.
TL;DR: The entire Netatmo cloud is returning 504 on all endpoints. MyHomeServer1 works perfectly on LAN but is useless for remote control. BTicino ignored my formal legal notice for 12+ months. I’ve now escalated to the Italian Competition Authority (AGCM) and Legrand/Netatmo HQ.
TECHNICAL DIAGNOSTIC (May 3, 2026)
MyHomeServer1 on LAN: fully operational
- Ping: 20/20, 0% loss, 3ms avg
- WebSocket (8080): responding, JSON-RPC 2.0
- OpenWebNet (20000): active
Netatmo/Legrand cloud: COMPLETELY DOWN
api.netatmo,com - 504 Gateway Timeout (8s)
api.netatmo,com/oauth2 - 504 (auth impossible)
api.netatmo,com/homesdata - 504 (home data unreachable)
app.netatmo,net - 504 (web app dead)
portal.myhomeserver1,com - DNS NXDOMAIN
myhomeserver1,com - DNS NXDOMAIN
Traceroute to api.netatmo,com dies at hop 5 inside Microsoft Azure Front Door (2a01:111:2000:2:8000::32aa). 25 consecutive timeouts after that. The fault is 100% in the Netatmo/Legrand backend.
My internet is fine (google,com: 200 in 0.79s).
This is NOT a one-off. It’s been happening for months, multiple times per month. Every time it happens, every MyHomeServer1 user loses all remote functionality.
WHAT I’VE DONE
- Sent BTicino a formal legal notice (Italian certified PEC) on April 12, 2025. ZERO response in 12+ months.
- Sent a SECOND formal notice today, copied to the Italian Competition Authority (AGCM).
- Sent parallel notice to Legrand SA (CEO Benoit Coquart) and Netatmo SAS (GM Alexandre Menu) in France.
- Contacted all four executives directly on LinkedIn.
FOR EU USERS
Under EU Directive 2019/770 (digital content and services), the obligation to maintain a functioning digital service applies for the ENTIRE duration of continuous supply - not just the 2-year warranty period. If the cloud is still being offered, it must work. Period.
FOR ITALIAN USERS
You can file a complaint with AGCM at AGCM - Segnala online - the more complaints they receive, the more likely they are to open a formal investigation.
Has anyone found a reliable local-only alternative that bypasses the Netatmo cloud entirely? I’m seriously considering migrating to Home Assistant with a local integration if one exists.
Full diagnostic report available at ============================================== DIAGNOSTIC REPORT - BTicino My - Pastebin.com .
Regs
