New Home Assistant Green - Worked on initial install now cannot access it

Received Home Assistant Green on Saturday 11th July (2 days ago)
Installed with a zigbee dongle.
Working fine until today. Attempted to create an automation then the system came back with a timeout message saying something like unable to save the automation.
I logged out and was then unable to log back in again.
I did 5 second restart but it entered onboarding.
It appeared to have reset completely before losing communications again
Now all I can get is a blank onboarding window which asks me to refresh, but doesn’t go anywhere.
I have checked my router, it is a wired connection.
Can anyone offer any ideas before it goes back to Amazon?

Nabu-Casa Green Troubleshooting

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Hi, I checked on there.
I can’t see a solution.

I can see the log in screen but it does not recognise my credentials.
Following online info, I went into the CLI
Checked user info and user details were there
So I attempted to change the password (interactive) on CLI
I selected the number for the user

but it came back “user does not exist”
I tried this for all my usernames (all listed in the auth)

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