Hi, I’m brand new to Home Assistant, I’ve just received my HA Green. I’ve plugged it in, but it’s asking for a username and password. I’ve had the app on my Android for a few months, but I never did anything with it, but maybe I went in and tinkered around with it, and maybe then I put in a username and password. I should mention that this coincides with me getting a new router and having a new wifi password etc.
I’ve gone through the help pages for resetting a password, I’ve hooked up a monitor and keyboard to the HA Green. It’s saying that there are no users configured, so I’ve tried to just put a new password in the command line, but it seems that I need a username!
I don’t mind resetting everything from scratch, as I say, I’ve never used it, so I wouldn’t lose any data.
I just don’t know how to do this, or if there’s an easier way.
Also, I keep on seeing in the help pages to log in on a http://homeassistant.local:8123, but when I try that, it says server not available.
I’m sorry to be asking such a trivial question that I’m sure is an easy fix, but I’ve tried everything to no avail!
Any help is most appreciated, thank you.
Could you post a pic of what you are seeing ?
And ( i assume you use your phone ) shut down the app, and phone
Open a browser on a laptop, ipad or pc instead
Why did you install the app in the first place, before you had HA ? , i would delete the APP, and install a new ( On the other hand i did never install the app, before i found a need for it, and that does not include setting up a server in my network ) Such tasks i prefer to perform from a “Regular” Home-Device … Not a mobilephone ( it’s like eating soup with a fork … without a Bib ! )
Thanks for the reply. I think I installed the app when I was first looking into De-Googling my house, as it seemed like the best alternative. So, that’s to say, before I knew what anything about Home Assistant!
This is what I see on both the app and my desktop when trying to get in on there.
I’ll need to try the other solutions you suggest later, as I’m out working now, so I’ll need to get back on it when I get home.
Thanks again.
Do you have Android companion App on your Desktop ? , i would suggest a browser
I’d have to check, I thought it was in the browser, but I could be mistaken.
Hi Ray, welcome to the forum!
This page has all the info for troubleshooting a Green: https://support.nabucasa.com/hc/en-us/sections/25139705229725-Troubleshooting
Thank you.