Notifications not arriving

Mobile Apps Home Assistant Companion for Android
1

I’ve been getting notifications just fine up until recently. Most do not get through, occasionally I get one.

I don’t have many per day (less than 10). I have tried the advice in a couple of places: Critical notifications | Home Assistant Companion Docs
Troubleshooting | Home Assistant Companion Docs

To test the issue I am using the Developer Tools | Services, here is an example

service: notify.mobile_app_my_phone
data:
  title: HA alert
  message: testing
  data:
    ttl: 0
    priority: high
    channel: alarm_stream

I have tried with and without the additional data entries.

I get notifications immediately for other apps (Blink, Outlook). I have tried restarting HA and my phone.

Anybody else having problems, any idea of what to try next?

2

Any errors in the HA core logs?

3

No, nothing shown there

4

Have you tried checking the app logs? Have you checked to make sure the app can run in the background?

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5

Hi, thanks for the tips, but there are no errors in the App log and it is enabled to run in the background.

6

there is either an error in app or in HA core, you must be missing it. Try to enable debug logging for mobile app integration and try again. You should at a minimum see 1 debug log line for sending the message in HA core. If you dont see that then I am pretty sure there is an error. If you see it then the app logs will show the error if the notification was recieved.

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7

Apologies, would you be able to point me at how to do this?

8

Hi @dshokouhi,

I found the issue in the end. Somehow a new instance of my phone device got created and the existing one, which was being used for the notifications, was no longer valid.

Thanks for your help with this.

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9

you msutve had a very old registration then, make sure to clean up the old one by removing it.

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