Onboarding page not loading

Hi all,

I’m unable to reach HA GUI.
When using the typical address or the IP the web browser eventually switch from:
http://192.168.1.80:8123
to
http://192.168.1.80:8123/onboarding.html

However, nothing happens… display remains empty.

Hardware in use: RaspBerry 4 (B),
Ethernet connected

I’ve already tried:
Reflashing the SD Card
Getting a brand new SD Card
Update HA to the latest
HA Check
Restart the service
and so on.

Try with ‘incognito mode’ in your browser, or another browser.

Tried already :slight_smile: it was even my first action.
I’ve even used a freshly installed laptop and tried from it, so brand new and no cache issues…

I also need to add that I have a monitor and keyboard connected to the RaspBerry, so I can visualise.
When starting up, I’m able to reach the Welcome screen where HA and Observer links are displayed.
The IP is also correct.

How long did you wait?
What HA installation method?
If you are looking at the cli with the monitor, what do the logs say? is it still running or did it crash?
(Suggestion, don’t keep using an SD card, it will fail and cause you heartache. Get an external drive on a usb hub powered with a separate supply.)

Hi there,
I’ve been waiting for a reasonable time :slight_smile: - from 1min to 60min.
Installation method was:

  • first try : via RaspBerry Imager
  • second try : via Balena Etcher

ha info

Note: Leading 'ha' is not necessary in this HA CLI
arch: aarch64
channel: stable
docker: 25.0.5
features: 
- reboot
- shutdown
- services
- network
- hostname
- timedate
- os_agent
- haos
- resolved
- journal
- disk
- mount
hassos: "12.3"
homeassistant: homeassistant
logging:info
machine: raspberrypi4-64
operating_system: Home Assistant OS 12.3
state: running
supervisor: 2024.06.0
supported: true
supported_arch: 
- aarch64
- armv7
- armhf
timezone: Europe/Paris

ha core info

Note: Leading 'ha' is not necessary in this HA CLI
arch: aarch64
audio_input: null
audio_output: null
backups_exclude_database: false
boot: true
image: ghcr.io/home-assistant/raspberrypi4-64-homeassistant
ip_address: 172.30.32.1
machine: raspberrypi4-64
port:8123
ssl: false
update_available: false
version: 2024.6.2
vession_latest: 2024.6.2
watchdog:true

ha core logs

[11:33:59] INFO: Home Assistant Core seruice shutdowm
s6-rc: info: service legacy services successfully stopped
s6-rc: info: service legacy-cont-init: stopping
s6-rc: info: service legacy-cont-init successfully stopped
s6-rc: info: service fix-attrs: stopping
s6-rc:info: servicefix-attrs successfully stopped
s6-rc: info: service sorc-oneshot-runer: stopping
s6-rc: info: service sorc-oneshot-rumer successfully stopped
s6-rc: info: service sorc-oneshot-rumer: starting
s6-rc: info: service sorc-oneshot-rumer successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service legacy cont-init: starting
s6-rc: info: service legacy cont-init successfully started
s6-rc: info: service legacy-services: starting
services up: info: copying legacy longrun hone assistant (no readiness notification)
s6-rc: info: service legacy-services successfully started
2024-06-12 13:37:51.091 WARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 13:41:10.862 WARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 13:41:32.267 WARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 13:45:06.050 WARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 13:48:33.181 WARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2021-06-12 13:53:49.771 WARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 13:57:19.102 WARMING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 13:59:26.398 WARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 13:59:40.017 WARMING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 14:02:57.131 WARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 14:06:36.099 UARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 14:06:57.171 WARHING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 14:08:18.203 WARMING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
s6-rc: info: service sorc-oneshot-rumer: starting
s6-rc: info: service sorc-oneshot-rumer successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service legacy cont-init: starting
s6-rc: info: service legacy cont-init successfully started
s6-rc: info: service legacy-services: starting
services up: info: copying legacy longrun hone assistant (no readiness notification)
s6-rc: info: service legacy-services successfully started
2024-06-12 14:10:55.419 WARNING (Recorder) [homeassistant.components.recorder.util] The system could not validate that the sqlite3 database at //config/home-assistant_v2.db was shutdown cleanly
2024-06-12 14:10:55.491 WARNING (Recorder) [homeassistant.components.recorder.util] Ended unfinished session (id=4 from 2024-06-12 11:35:00.370867)
s6-rc: info: service sorc-oneshot-rumer: starting
s6-rc: info: service sorc-oneshot-rumer successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service legacy cont-init: starting
s6-rc: info: service legacy cont-init successfully started
s6-rc: info: service legacy-services: starting
services up: info: copying legacy longrun hone assistant (no readiness notification)
s6-rc: info: service legacy-services successfully started
2024-06-12 14:12:28.872 WARNING (Recorder) [homeassistant.components.recorder.util] The system could not validate that the sqlite3 database at //config/home-assistant_v2.db was shutdown cleanly
2024-06-12 14:12:28.933 WARNING (Recorder) [homeassistant.components.recorder.util] Ended unfinished session (id=5 from 2024-06-12 12:10:55.343712)
2024-06-12 14:14:05.882 WARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
2024-06-12 14:15:40.531 WARNING (Thread-4) [pychronecast.socket_client] [BRAVIA 4K GB(192.168.1.4):8009] Heartbeat timeout, resetting connection
s6-rc: info: service sorc-oneshot-rumer: starting
s6-rc: info: service sorc-oneshot-rumer successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service legacy cont-init: starting
s6-rc: info: service legacy cont-init successfully started
s6-rc: info: service legacy-services: starting
services up: info: copying legacy longrun hone assistant (no readiness notification)
s6-rc: info: service legacy-services successfully started
2024-06-12 15:32:37.811 WARNING (Recorder) [homeassistant.components.recorder.util] The system could not validate that the sqlite3 database at //config/home-assistant_v2.db was shutdown cleanly
2024-06-12 15:32:37.886 WARNING (Recorder) [homeassistant.components.recorder.util] Ended unfinished session (id=6 from 2024-06-12 12:12:28.827601)

ha supervisor logs:

2024-06-12 15:36:24.150 WARNING (HainThread) [supervisor.harduare-monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0001/input/imput0/event0 / failes to initialize by udev
2024-06-12 15:36:24.152 WARNING (MainThread) [supervisor.harduare-monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0001/hidraw/hidraw0 / failes to initialize by udev
2024-06-12 15:36:24.155 WARNING (MainThread) [supervisor.harduare-monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0002/input/imput1/mouse0 / failes to initialize by udev
2021-06-12 15:36:24.157 WARNING (MainThread) [supervisor.hardware monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0002/input/imput1/event1 / failes to initialize by udev
2021-06-12 15:36:24.215 WARNING (MainThread) [supervisor.hardware monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0002/input/imput2/event2 / failes to initialize by udev
2021-06-12 15:36:24.217 WARNING (MainThread) [supervisor.hardware monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0002/input/imput3/event3 / failes to initialize by udev
2024-06-12 15:36:24.219 WARNING (MainThread) [supervisor.harduare-monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/usbmisc/hiddev0 / failes to initialize by udev
2024-06-12 15:36:24.221 WARNING (MainThread) [supervisor.harduare-monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0002/hidraw/hidraw1 / failes to initialize by udev
2024-06-12 15:36:24.223 WARNING (MainThread) [supervisor.harduare-monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/usbmisc/hiddev1 / failes to initialize by udev
2024-06-12 15:36:24.224 WARNING (MainThread) [supervisor.harduare-monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0003/hidraw/hidraw2 / failes to initialize by udev
2024-06-12 15:36:24.676 WARNING (MainThread) [supervisor.harduare-monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0003/0003:046D:4062.0004/input/input5/event0 / failes to initialize by udev
2024-06-12 15:36:24.680 WARNING (MainThread) [supervisor.harduare.monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0003/0003:046D:405E.0005/input/input5/event1 / failes to initialize by udev
2024-06-12 15:36:24.681 WARNING (MainThread) [supervisor.harduare monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0003/0003:046D:405E.0005/input/input5/mouse0 / failes to initialize by udev
2024-06-12 15:36:24.681 WARNING (MainThread) [supervisor.harduare monitor] Ignore device /sys/devices/platfor/scb/fd500000.pcie/pci0000:00/0000:00:00.0/0000:01:00.0/usb1/1-1/1-1.4/1-1.4:1.0/0003:046D:C52B.0003/0003:046D:405E.0005/input/input5/event2 / failes to initialize by udev
2024-06-12 16:02:48.515 INFO (MainThread) [supervisor.homeassistant.api] Updated Home Assistant API token

So is this a new install? It appears the database was corrupted, probably by turning the system off while it was building as my guess. It could be a bad disk or something.
You are talking on-boarding, so I’m suggesting wipe it and install again. Make sure your source file is OK and all there.