Panasonic Comfort Cloud integration still failing after update to 2026.6.7

[elmerbug (Don)]

Every time I delete the integration, restart HA, install the integration, HA says it was successful. But, the integration setup fails. The message is consistent: no heatpump found. I would appreciate some wise assistance.

[tom_l]

Open an issue here:

Issues · sockless-coding/panasonic_cc

Provide logs. The developer is very active in support.

[elmerbug (Don)]

Thanks. I will. Any specific log?

Don

[tom_l]

Debug logs for the integration.

Enable debug logging on the integration page via the 3 dots icon. Try your connection then stop logging and it should automatically download the log to your pc.

[elmerbug (Don)]

Tom, thanks, I've done that. However, the order of the behavior seems to preclude the possibility of a good log capture:

1. I delete the integration
2. I add the integration
3. I setup the login and password
4. I click Submit
5. It is only then that I have the ability to enable debug logging.

Did I miss something?

Don

[elmerbug (Don)]

Ok, I opened the downloaded debug log and filtered it for "panasonic". Here is what we have:

C:\Users\don\Downloads\home-assistant_panasonic_cc_2026-06-25T22-51-47.312Z.log (11 hits)
Line 27: 2026-06-24 07:59:27.737 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration panasonic_cc which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant
Line 1527: 2026-06-24 08:02:21.357 INFO (MainThread) [homeassistant.setup] Setting up panasonic_cc
Line 1528: 2026-06-24 08:02:21.753 ERROR (MainThread) [custom_components.panasonic_cc] Could not find any Panasonic Comfort Cloud Heat Pumps
Line 1558: 2026-06-24 08:02:41.591 ERROR (MainThread) [custom_components.panasonic_cc] Could not find any Panasonic Comfort Cloud Heat Pumps
Line 77056: 2026-06-25 08:26:25.991 INFO (SyncWorker_3) [homeassistant.loader] Loaded panasonic_cc from custom_components.panasonic_cc
Line 77057: 2026-06-25 08:26:25.992 WARNING (SyncWorker_3) [homeassistant.loader] We found a custom integration panasonic_cc which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant
Line 144240: 2026-06-26 06:39:17.186 ERROR (MainThread) [custom_components.panasonic_cc] Could not find any Panasonic Comfort Cloud Heat Pumps

[tom_l]

In that case check the core logs for error messages.

You can set the core log level to DEBUG in your configuration.yaml file, either globally or for one specific integration.

Logger

e.g.

Global debug level (very chatty do not leave it like this):

logger:
  default: debug

Or to just raise the custom component logging level:

logger:
  default: warning
  logs:
    custom_components.panasonic_cc: debug

[elmerbug (Don)]

Thanks again. I got a single entry in the logger regarding Panasonic:

This error originated from a custom integration.

Logger: custom_components.panasonic_cc
Source: custom_components/panasonic_cc/init.py:138
Integration: Panasonic Comfort Cloud (documentation, issues)
First occurred: June 24, 2026 at 8:02:41 AM (3 occurrences)
Last logged: 7:07:11 AM

Could not find any Panasonic Comfort Cloud Heat Pumps

[elmerbug (Don)]

Tom, I also found something interesting. If I navigate to Settings, Devices & Services, select Devices and filter for "panasonic", I see a new entry:

The Panasonic Comfort Cloud device is new in my experience. Not only that, It has an entry for the Living Room A/C unit, and is clearly connected and showing live data.

[tom_l]

You should be reporting this to the custom integration developer in your issue. Or you may get some help from other user's of the integration in this topic:

Panasonic Comfort Cloud

Panasonic Comfort Cloud [GitHub Release] [hacs_badge] The Panasonic Comfort Cloud components let’s you control and monitor your Panasonic Comfort Cloud devices. Installation: Can be done in two ways: Using HACS by going to Integrations and searching for Panasonic Comfort Cloud. Or the manual way by downloading it from my GitHub Repository. Once installed the integration needs to be activated from the Home Assistant Configuration - Integrations page by clicking the + in the bottom right and …

[elmerbug (Don)]

Thanks, Tom. I'm still new to Git.

Don

[elmerbug (Don)]

Tom,
It seems no-one has even viewed, let alone responded to my posting about this. Suggestions?

Don

[elmerbug (Don)]

All: I experience a 100% failure of Panasonic Comfort Cloud integration (2026.6.7) to set up. The error is "no heat pumps found". I have 6 Panasonic split a/c units.

I have about 20-many hours invested in troubleshooting, to no avail. The developer has been notified.

Thoughts?

Thanks,
Don

[elmerbug (Don)]

Current HA, Current Panasonic Comfort Cloud integration. Only logged error:

Logger: custom_components.panasonic_cc
Source: custom_components/panasonic_cc/init.py:138
Integration: Panasonic Comfort Cloud (documentation, issues)
First occurred: 3:39:06 PM (1 occurrence)
Last logged: 3:39:06 PM

Could not find any Panasonic Comfort Cloud Heat Pumps

[elmerbug (Don)]

Folks, after working with the Panasonic firmware/software and ugrade issues impacting HA, I'm about ready to make a change. I think I will install Ingenious Makers' DIY Panasonic Climate Interfaces and bring all my Panasonic data local.

If I'm crazy, don't be shy...