Problem installing Eufy 2k pan and tilt camera

Hi,

I’m trying to install my Eufy 2K pan ‘n tilt camera in Home Assistant, however, it won’t complete.

I’ve added the camera in HomeKit on my iPhone, so as I understand it, I should now be able to install it in Home Assistant.
However, when I go to Configure Home Assistant > Integrations in the Home Assistant IOS app, and run ‘Configure’, it just sits there with the message “please wait while the integration is being installed”.

No matter how long I leave it or how many times I try, it never completes.

Does anyone know what’s going on?

Has anyone installed this camera correctly?
Thanks!

According to the Eufy documentation, my iPhone IOS version is too old to run HomeKit.
I’m on 12.4.8 and I can set up and see the camera in HomeKit, but apparently you need 13.2 or later.

I’ve got an iPhone 6, so it doesn’t support IOS 13.

This may be the reason for the problem. :frowning:

Hi, Jeevesy. I think your device is not compatible for Eufy 2 K pan camera. I think you should check the ability of your device. If it does not work then contact to the IPhone assistance. Thank you wish you good luck.