RATGDO acting Strange Today

Configuration
1

After I updated my system to 2025.12.5 today, my Garage door opener started acting strange. It would not physically shut or open the door even though the icon on the controls in HA showed the door opening and closing. I tried raising and lowering the door several times without luck. Then I tried the “Toggle Door” button in HA for the first time and the door opened. Using the “Toggle Door” button a second time did nothing.

Looking at the activity logs, I am getting a log that the Garage door was opened and closed according to when I press the HA button. However the garage door does not physically move.

This is the System log messages I received:

Logger: homeassistant.components.esphome.manager
Source: components/esphome/manager.py:514
integration: ESPHome (documentation, issues)
First occurred: 3:04:22 PM (7 occurrences)
Last logged: 3:22:46 PM

ratgdo32 99ec70: [W][ratgdo_secplus1:281]: [-507205885] Discard incomplete packet: [38 ...]
ratgdo32 99ec70: [W][ratgdo_secplus1:281]: [-507009168] Discard incomplete packet: [38 ...]
ratgdo32 99ec70: [W][ratgdo_secplus1:281]: [-506940771] Discard incomplete packet: [38 ...]
ratgdo32 99ec70: [W][ratgdo_secplus1:281]: [-506802824] Discard incomplete packet: [38 ...]
ratgdo32 99ec70: [W][ratgdo_secplus1:281]: [-506139187] Discard incomplete packet: [38 ...]

I do not know how to proceed from here. It has been working flawlessly until now. I have not changed anything but updating HA. I don’t think that was the problem.

2

Has a power spike corrupted something? Try turning it off and on.
Any mention of breaking changes in the release notes of the latest update that may be relevant?

3

What happens when you press up or down from the ESPHOME device for your RATGDO.

Mine both work fine from there. But, my dashboard uses custom button-card which runs a script on tap. But, the script does not run. No trace and no error.

My locks also do not run their script from the dashboard. Other tap actions work fine.

4

Updated from what version

So if you use regular control it show up and down but you have no control from Ratgdo?

Can you revert to previous version to test?

Have you tried update Ratgdo? Are you using Ratgdo or esphome firmware?

5

OMG, I am stupid. I forgot I changed the garage icons to double tap because my wife accidentally opened one when tapping another icon.

All is working here!

2 Likes
6

@IOT7712 I am going to mark yours as the solution just because I appreciate you reminding us that sometimes just a reboot may be all you need.

For no reason i could figure, the garage door started working the next day. I did go ahead and cut power just to ensure everything was clear. Sorry i don’t have a definitive answer for someone who may have the same problem. I am just happy it is working again.

7

It’s called the ‘or else’ option that all hardware understands…
Probably a passing solar storm pulse. Hope it is all stable mow.
Happy New Year

1 Like
8

Well it appears the problem has returned. The device will stop opening and closing the garage door even though the device reports the door is opening and closing. Cycling the power as before, seems to fix the problem for a couple days, but then the problem returns. It is very frustrating because i love it when it does work, but you cannot keep a smart device that works some of the times.i wonder if i just got a faulty ESPBoard?

Since there seems to be no way of contacting the manufacturer to help troubleshoot, if anyone has any suggestions of something i can try please do not hesitate to tell me. Only caveat is that i am not electrically inclined and a bit old to continue to crawl around in attics.

9

Your garage door opener is inside the attic?

10

Cycling Ratgdo power, opener power or both? You never clarified this.

Does the normal garage controls work consistently?

11

My bad.

When i cycle power, i turn the power off to the entire garage at the circuit breaker. I leave the power off for several minutes and then flip back on the breaker.

The normal garage controls have never failed and work consistently.

When RATGDO fails to open and close the garage door, it thinks that it worked. It will show the garage door as open in HA even though the garage Door is actually closed.

Also there is a light on the garage Door opener that comes on when the garage door opens. This is controllable through RATGDO as well. However when RATGDO fails to open the garage door, it stills reports the garage Door Open and the light on. Neither is true and the light is not controllable through RATGDO.

12

@petro

There is a power strip that sits up in the attic. This power strip has the RATGDO, the security system 3g connection, and the garage obstacle indicators plugged into it

13

Maybe you should ask at Ratgdo GitHub

I am not sure details of how Ratgdo work but I expected it is listening for door state not guessing. If Ratgdo think door is moving I would expect it is doing this because that was the reported state. I would expect Ratgdo attempt open but never show open as open not reported. I’d be curious to see what Ratgdo does if , when it not working correctly, you disconnect wires to opener(keeping Ratgdo powered). Does it still show functioning door?

Look at this. Not cold where you are by chance? Anyway, sounds like Ratgdo doesn’t quite use state to determine position. Some good troubleshooting steps there as well. One of my thoughts was poor connection which in some way may tie back to power issue mentioned there. Like I said, asking there may be better for this type problem