Reolink Wifi Doorbell - no clear/fluent streams

Configuration
1

I’ve setup two Reolink cameras with the official integration. The E560 camera works great, with all the streams, PTZ control, detection events, and everything else working.

The Wifi Doorbell has been more trouble. I transitioned to back http internally, which allowed me to get motion events, but I am missing the clear/fluent video stream entities - I only have the snapshot entities.

On the configuration gear of the integration, I have selected RTSP protocol ( I tried changing back & forth to see if the streams would show up).

I noticed the following section of the diagnostics JSON:

“data”: {
“model”: “Reolink Video Doorbell”,
“hardware version”: “DBB_NT19DNO34MPW6DBB3”,
“firmware version”: “v3.0.0.6304_26041428”,
“HTTPS”: false,
“HTTP(S) port”: null,
“Baichuan port”: 9000,
“Baichuan only”: true,
“Baichuan connection”: “udp”,
“WiFi connection”: true,
“WiFi signal”: -74,
“RTMP enabled”: false,
“RTSP enabled”: false,
“ONVIF enabled”: false,
“event connection”: “Fast polling”,
“stream protocol”: “rtsp”,
“is NVR”: false,
“is Hub”: false,
“is Battery”: true,
“channels”: [
0
],
“stream channels”: [
0
],

show RTSP/RTMP and ONVIF are not enabled.. which seems like a good indicator of the problem. I didn’t see any relevant options in the reolink app to get those enabled…

I did try deleting and re-adding the device after I switched to http.

any thoughts?

2

Server settings need to be configured on the camera itself. I usually login into mine from the browser to do admin setup. But you should be able to access it from the Reolink app too.

Network > Advanced Tab > Server Settings

3

This seems like it should be easy, but I don’t have any advanced settings on my network tab - either in the App or the Reolink desktop client. When I try to connect to the camera IP through my browser, I get “connection refused”. The screenshot below is My reolink desktop client - mobile app is simliar. (yes my other camera does have those advanced network settings) This definitely is a Reolink problem, but any advice would be appreciated. I did try a firmware update, but it told me I have the latest.

Screenshot 2026-08-16 154518
Screenshot 2026-08-16 154518844×849 29.3 KB

4

Google says this can happen if you added the device via a QR code. Delete the camera in the Reolink app and add it back in using the IP address.

5

Thanks for the suggestion - you may be on to something… When I set it up the first time with the QR code it asked just for a password when I set it up.

However, when I deleted the device from my app, and then tried to re-add it with the IP address it was at, it wouldn’t take that password in conjunction with username admin, and that option didn’t let me log in with username blank. So I was stuck, took the thing off and did a full device reset, but since it didn’t have any wifi info after that, I had to set up with the QR code (again).

So the second time around, I deleted it from the app, and I was able to log back in by entering the UID (got it from desktop app), telling it the wifi was already configured and then it gave me a password entry screen (with no username) and it took it. But… it still doesn’t show me the advanced network options even though I can do other admin type things like share the device or change the password.

so… still stuck… I’ve emailed Reolink for help on this & will post if I find out more.

6

Just noticed this in the diagnostics you posted: “is Battery”: true,

Is your doorbell a Reolink Battery Doorbell?

My wifi doorbell is wired to existing wires from my old doorbell, so my comment was based on that model.

It’s my understanding that the battery model requires a Reolink hub or NVR for RTSP streaming to work with HA. I suggest you do a search here on the forum for “Reolink Battery Video Doorbell” and also take a look at this link:

7

It has a rechargeable battery built-in, but it also accepts power from the old doorbell transformer, which is how I have it connected. So… I can’t tell which it is.. I thought it was the Reolink Video Doorbell (Wi-Fi Black), but maybe it is * Reolink Doorbell Battery… they look the same. Although I see that the Reolink page for the 1st one very specifically does say “Wired power required”, so I likely have the second.

A model number sure would clear things up…

The page you linked talked about the hub being used to conserve battery, not that the doorbell cam wouldn’t work directly. There was a short list of models without the http server (need the hub), and the doorbells are not on that list.

I guess I’ll see what reolink has to say. I did note that when i had to re-add it to HA, the login used admin username with password, so I guess that wasn’t the thing.

8

I have the first one, Reolink Video Doorbell (WiFi Black). Here’s a screenshot with model #, firmware, & hardware.

doorbell
doorbell828×650 27.6 KB

9

That’s right. :slightly_smiling_face: You have a Reolink Doorbell Battery, and it (currently) still requires the Reolink Hub (or a Reolink NVR) for HA - even if it is powered by a doorbell transformer.

To find out the current status of the Reolink integration by starkillerOG and the beta firmware regarding full HA support for the Reolink Doorbell Battery without a hub or NVR, you should read and follow this post.

Edit and Note: With the Reolink Doorbell Battery, the power supply via the doorbell transformer serves solely to charge the camera’s battery.

10

@Larry_s you indeed have the battery doorbell.

I am working on full direct connection battery device support, but it is a angoing effort.
Currently you only get true full support when using a Home Hub/NVR inbetween.

Most things should already be working when connecting directly, but there are still some missing features:

  • life stream (only choppy snapshot stream)
  • playback of recordings
  • motion/ai push events (pending firmware update, may already be working for you depending on the firmware you are running).
11

Watching with interest. I went through the same experience, but need the 1:1 FOV (head-to-toe) that the new battery doorbell offers. I wanted 24/7 recording to Frigate like I have with all my other cameras (Reolink included) but so far am living with the snapshot refresh to see near-realtime video of the front door in HA. Always pros/cons.

12

Thanks all for the updates & additional info.

I still suspect I’m having trouble with admin access on my device and I will continue to work it with Reolink (got an initial response on my ticket requesting more configuration info)

HA is getting the event (i.e. motion) sensors firing although it didn’t at first - I had to switch to http internally before that worked.

Aaand I’m still in my Amazon return window… there’s always more than one way to solve a problem…

13

Yes, that would also be a solution. :laughing:

If you already have the option of powering the doorbell via a doorbell transformer, then in my opinion, the “standard” Reolink Wi-Fi doorbell would be the better - and also more cost-effective - solution.

Here in Germany, for example, you can buy a refurbished Reolink Doorbell Wi-Fi directly from Reolink via eBay.de for around 50 euros; many users in the “German Home Assistant community” have purchased the Wi-Fi (or PoE) version this way - myself included, on two occasions. :slightly_smiling_face:

Regarding the various issues - such as accessing the web GUI or the initial setup - I can’t speak to the battery-powered version or its firmware, though the Wi-Fi variant does occasionally experience similar problems. For instance, timeouts can occur when adjusting settings in the web GUI. Sometimes, the initial setup of the Wi-Fi doorbell fails over the wireless connection, requiring you to perform the setup using the doorbell’s LAN port instead.

P.S.: The included chime shouldn’t be placed too far away from the Wi-Fi doorbell. In my case, for example, the connection didn’t reach from outside the front door to the other side of the hallway - a distance of about 5 - 6 meters - so I had to plug the chime in in the kitchen, closer to the front door.

Edit: Example of a refurbished Reolink Wi-Fi doorbell on eBay, sold directly by Reolink EU. @ Mods: I hope the eBay link is okay here. If not, just delete it. :slightly_smiling_face:

Current price = €58.99 – 20% discount = €47.19

14

OK, just to give anyone still paying attention some closure -

Support confirmed what we already knew here - no sharing for HA integration on the battery version.

I did get a Reolink wifi doorbell straight from Reolink. Setup was pretty easy (no trouble via wifi) and I was able to enable the server for HA integration. Now to work on dashboards/notifications/etc.

I have noticed what @terryhonn said - the FOV of the wifi doorbell is less than the battery version, which is a little disappointing, as the taller view was nice for packages.