Anyone else getting connection lost lately? I’m not sure if this is a home assistant update or if the device is faulty. It does eventually connect, and then it will do whatever buttons I pressed prior to it reconnecting, but it’s basically unusable at this point. It’s one of the new wider shelly displays, which I got because a friend told me shelly had awesome integration with home assistant and that’s a brand he could get behind. When I first got it this wasn’t happening obviously - probably been running it for about a month before this started happening. Thanks for any insights.
Do you have something connected to relay output?
Some changes on your wifi-network?
Yeah, I’ve started seeing something similar recently with my Shelly X2 too. It was working fine for a few weeks, then it started randomly dropping connection, just like you described. Not sure if it’s a firmware issue or something with a recent HA update. It might be worth checking if the device is overheating or if the Wi-Fi signal is weak at its location. Also, maybe try updating both HA and the Shelly firmware if you haven’t already. Sometimes that helps clear up weird glitches.
I have nothing on the relay output, no changes to wifi. I definitely have good wifi signal, but it does behave like I don’t.
I have updated it to latest shelly firmware some time back, I wonder if there’s a way to downgrade that to test if it’s that actually. Can you confirm this issue didn’t start happening after your Shelly firmware update? I am trying to think if I can correlate - problem is I hardly use it, mostly it’s the Mrs.
HA is always kept up to date so I assume that’s what you mean by update HA firmware. The only thing I can try is to roll HA back quite a bit - maybe 5 or 6 versions now to what we had in Feb / March to see if that helps anything.
Well, I’ll post anything I try and it’s result here, would appreciate anyone else with the problem does the same. Thanks.
I found this on the shelly community site. Seems to be similar. I’ve logged a ticket anyway via the link in the email, the more people that do that the better to raise visibility.
Community Thread
https://community.shelly.cloud/topic/8632-home-assistant-integration-dashboard-not-updating/
Log a ticket with Shelly
OK, I said I’d post updates. I was surprised to check my mail this morning and see that at 11pm last night an email from Shelly is asking for my address, colour preference and invoice so they can supply me a new unit. I did pay extra for the insurance option, so perhaps this is part of that, or perhaps there is a limited run of units that have a hardware fault.
So this is a good example why you fill out a support ticket, (saw one guy somewhere refusing to do it) it didn’t even take one day for them to respond with a solution. Well done Shelly, you have exceeded my expectations so far.
Quite likely. Shelly is reliable company, but for my experience, they don’t gift you a new device for whatever problem.