SkyConnect - Failed to probe the usb device

Hello everyone,

i am currently trying to set up a new instance of HA. before i had my setup running on a virtual machine. but now i would like to use a Raspberry Pi 4.

when i try to setup my SkyConnect dongle i get the error message:

“Failed to probe the usb device”

in the Logs i found this message: No response to ‘Command.read_parameter’ command with seq id ‘0x02’

since the SkyConnect usb dongle did work on my VM and i had other issues with my Raspberry Pi HA, i did a fresh install. this solved my other issues (add-ons would not start) but SkyConnect still does not work.

has anybody an idea how i can fix this? in my VM SkyConnect worked out of the box and i never had any issues.

thanks for your help

Hi, I had the same error message "“Failed to probe the usb device”. Switching off and on the complete computer solved the issue.

hi,
thanks for your response.
i tried rebooting the raspberry pi multiple times now, with the SkyConnect dongle on different usb ports.
unfortunately this did not solve the issue.

i just reconnected the VM to test the SkyConnect Dongle. it still works there. so i did not break it

found a solution:

within Settings > Hardware i needed to click configure on the Skyconnect device, there was a prompt to enable multi protocol support. with this enabled i could configure the usb dongle.
not sure why i did not need to do that on my other setup, but now it does work

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