SMLight SLZB-06M sticks can't check for updates

Configuration Zigbee
1

I keep getting errors on all my smlight slzb-06 and slzb-06m when using the UI to check for updates:

“Error fetching firmware information
Check your network!”

Going to the smight firmware page, it starts to render and then a big 404 error shows up. Things are working mostly well with 2.9.4, but the fact I can’t check for updates shows there is a problem sowmehere…

Any ideas as to what my problem is? The sticks do have Internet access.

Is there a web page somewhere with an update I can download and manually load into the stick that fixes this?.

2

Power cycle it.

3

That doesn’t fix the problem.

4

Having the same problem with a SLZB-06P7.

Tried the web flasher with a USB A to C, and that doesn’t work either. Drivers are installed, and the device is recognized in Device Manager.

5

When I manually connect to smlight.tech/flasher, some text initially shows up then immediately shows a 404 page. The firmware doesn’t appear to be downloadable from anywhere on their website.

Anyone know what’s going on?

6

The page renders for me, but there are no options to choose the right stick or firmware. It’s the same whether the device is plugged in or not.

image
image1919×941 51.7 KB

I also tried installing the SLZB integration to possibly update that way, but core firmware and zigbee firmware versions are “unknown” despite being reported in the device info

image
image674×486 34.4 KB

edit:
I took a look at the chrome console and realized I had a timeout to updates.smlight.tech

image
image541×335 13.4 KB

temporarily disabled my geofirewall and was able to view the full page

image
image1919×932 37.8 KB

OTA updates also worked no problem, so looks like I’ll have to whitelist their IP.

7

That was the issue! I had certain countries blocked. Off that the main smlight site was fine, just the downloads area was hosted on some other infrastructure.