Sofabaton X2 pre order delay!

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1

Has anyone here pre-ordered the Sofabaton X2 and already received the product?

I bought mine directly from their website in November 2025, during the pre-sale, and they still haven’t shipped it. There’s no tracking number; it’s just showing as “processing.”…

I contacted their after-sales service, and every response pushes the delivery date further back, and this has been going on since December 2025, even though Amazon has stock available for immediate delivery…

I don’t recommend buying directly from their website; they treat customers with complete disrespect, and you don’t have the support of a marketplace to appeal to…

Is anyone else experiencing this?

2

That’s concerning. Did you get a response or receive your order? I just placed an order with them, hope it doesn’t take as long as yours.

3

Yes, I received a response after 2 months with a tracking number that shows it was delivered on January 13th :clown_face:, but since it’s not my house, I wasn’t aware of it.

It’s amazing how the customer service has a bunch of idiots who just string you along and don’t know anything. After they finally decided to work, they found the tracking number and I identified who received it.