SOLVED: Can't update from 2024.10.4, please help

Installation
1

I can’t update to 2024.11 or 2024.11.1. As a result my companion apps are now refusing to connect, I can only access HA via a web browser at present.

I’ll add my logs below, hopefully someone can shed some light on this for me…

Core Log

Supervisor Log

Rollback Log

I was looking into this all day yesterday so I imagine there are many duplicates in there, my primary aim has been looking into the errors on the rollback log and trying to remove addons one by one with a restore done after each one to find the culprit but I have failed it seems.

There is a small chance that I mixed up the Core and Supervisor logs but both are there in their entirety

I’m running HA on a KVM virtual machine on my unraid NAS using the HAOS image

2

None of those logs show an attempt to update.

3

I had done a restoration of a backup it seems, I’ll try again now and re-post my logs

4

Core Log

Supervisor Log

Rollback Log
https://pastebin.com/tzFgPtmW

Hopefully these are of more use, thank you for looking at this

5

Nope. Can’t see the last one either.

6

Could it be that the rollback is destroying the logs? I’m unsure how I can get the required info if that’s the case

7

config/home-assistant.log.1 is the core log from prior to the restart.

8

Here’s that particular file…

9

So far I have tried removing all of my hass.agent devices and disabling govee_lan but I still can’t get the upgrade to take

10

Nothing in the logs.

Try restarting in safe mode.

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Then try updating.

11

Still the same when upgrading from safe mode too, here’s the latest log…

home-assistant.log.1

Massively appreciate the help by the way

12

That log is no use. It has no detail of the update process.

Connect a monitor and watch the host log when upgrading.

13

After opening a VM terminal I spotted lots of out of memory errors, I’ve upped the VM from 2gb to 4gb RAM and the update has applied without issue. Seems odd but I do have a few larger addons running on here I guess unless the minimum specs for HAOS have changed since I first set this up.

Thanks again for the assistance, you certainly pointed me in the right direction.

1 Like
14

Hey guys, im having an issue updating to 2024.11.1 from 2024.10.4 as well. I can see a failure in my supervisor logs which ill include below. I had the same results when 2024.11.0 was release. I’m running an HA Yellow.

I’ve tried updating from within the home assistant settings as normal and I also tried in putty using the USB-C serial connection. both with the same results

Supervisor Logs

Core Logs

15

Does not say why HA crashed:

e[32m2024-11-09 11:36:18.750 INFO (MainThread) [supervisor.docker.interface] Updating image ghcr.io/home-assistant/yellow-homeassistant:2024.10.4 to ghcr.io/home-assistant/yellow-homeassistant:2024.11.1e[0m
e[32m2024-11-09 11:36:18.750 INFO (MainThread) [supervisor.docker.interface] Downloading docker image ghcr.io/home-assistant/yellow-homeassistant with tag 2024.11.1.e[0m
e[32m2024-11-09 11:38:48.135 INFO (SyncWorker_0) [supervisor.docker.manager] Stopping homeassistant applicatione[0m
e[32m2024-11-09 11:38:48.870 INFO (MainThread) [supervisor.api.proxy] Home Assistant WebSocket API for d5369777_music_assistant closede[0m
e[32m2024-11-09 11:39:37.412 INFO (SyncWorker_0) [supervisor.docker.manager] Cleaning homeassistant applicatione[0m
e[32m2024-11-09 11:39:38.311 INFO (MainThread) [supervisor.homeassistant.module] Update pulse/client.config: /data/tmp/homeassistant_pulsee[0m
e[32m2024-11-09 11:39:38.666 INFO (MainThread) [supervisor.docker.homeassistant] Starting Home Assistant ghcr.io/home-assistant/yellow-homeassistant with version 2024.11.1e[0m
e[32m2024-11-09 11:39:38.667 INFO (MainThread) [supervisor.homeassistant.core] Wait until Home Assistant is readye[0m
e[31m2024-11-09 11:40:03.730 ERROR (MainThread) [supervisor.homeassistant.core] Home Assistant has crashed!e[0m
e[31m2024-11-09 11:40:03.730 CRITICAL (MainThread) [supervisor.homeassistant.core] HomeAssistant update failed -> rollback!e[0m
e[32m2024-11-09 11:40:03.734 INFO (MainThread) [supervisor.homeassistant.core] A backup of the logfile is stored in /config/home-assistant-rollback.loge[0m

Try this and see if you are getting out of memory errors too:

16

is there a way to connect a monitor to an HA Yellow?

17

Apparently not. You could tail the log instead.

18

should i tail the Supervisor logs or Core logs? i can’t find anything in the core logs to indicate why it crashes

19

Pretty sure you want the host log. I have no idea where that is available.

20

I found the host logs. but there is nothing logged at the time when the supervisor logs say HA crashed.