SOMFY Sonesse2 40 Zigbee Roller setup issue

Hi,

I purchased Somfy Sonesse2 40 Zigbee blind which i plan to control over the Sonoff USB Zigbee Dongle.

After the installation, the device connected. This means if in HA i press Identify, it nods (moves a little down and back up) meaning it connected.

Now if I try to press up or down arrows, I get the error:
Failed to perform the action cover/close_cover. Failed to close cover: <Status.FAILURE: 1>

image

Any suggestions what to do next?

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Thinking about getting the same one, did you manage to solve this?

I’m also interested in buying the Somfy Sonesse 2 40.
Did you manage to solve the issue with the “cover/close_cover” failure?

I’d really appreciate any update before I make the purchase. Thanks!

Do you have a Somfy remote by chance? I had these rollers installed, tinkered about with these and lost calibration. Maybe your devices just don’t have their “top” and “bottom” locations set?

I have “Sonesse2 40 Zigbee Roller” and it was installed by a fitter using Tahoma PRO app. I saw he went through entire calibration process, setting the top and bottom locations, and also middle point for a tilt. He paired it with “Ysia 5 Variation Zigbee” remote. Somfy doesn’t give access to Tahoma PRO to mere mortals.

When I tried connecting these to my HA, I must have factory reset my rollers and they also wouldn’t move. Had to perform calibration using Ysia remote, then disconnect rollers from remote, connect them to HA and now I can control them.

Manual: https://asset.somfy.com/Document/d4dfb0f7-3820-4341-a905-ffdf95b1168b_5177367A_SONESSE2%2040%20Zigbee%20HP.pdf

section 2.5.1 to connect, section 2.5.4 to calibrate.

Downside is I have no control over tilt and the speed is much slower.

In Zigbee2MQTT, I’m getting UNSUPPORTED_ATTRIBUTE error on reading many properties, also currentPositionTiltPercentage.

I’m joining this thread to see if we can get these rollers to fully work for us.

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The Tahoma PRO app is available on the NA Play Store and is usable. However, it fails me when I am trying to set the “lower endpoint”:

No idea why. My suspicion is that even if this succeeds, I won’t be able to pair it, because setting it into pairing mode results in some sort of reset. I was able to pair it before, but got the same errors that it won’t move up or down.

Any suggestions? Ridiculous that Somfy makes it so difficult to use their goddamn product. Are there any other good ZigBee shades that can be trusted?

Could you elaborate on how you did this exactly? How do you disconnect the remote from the rollers and set the rollers back into pairing mode (without factory resetting) so that HA can connect and pair?