Do you have a Somfy remote by chance? I had these rollers installed, tinkered about with these and lost calibration. Maybe your devices just don’t have their “top” and “bottom” locations set?
I have “Sonesse2 40 Zigbee Roller” and it was installed by a fitter using Tahoma PRO app. I saw he went through entire calibration process, setting the top and bottom locations, and also middle point for a tilt. He paired it with “Ysia 5 Variation Zigbee” remote. Somfy doesn’t give access to Tahoma PRO to mere mortals.
When I tried connecting these to my HA, I must have factory reset my rollers and they also wouldn’t move. Had to perform calibration using Ysia remote, then disconnect rollers from remote, connect them to HA and now I can control them.
No idea why. My suspicion is that even if this succeeds, I won’t be able to pair it, because setting it into pairing mode results in some sort of reset. I was able to pair it before, but got the same errors that it won’t move up or down.
Any suggestions? Ridiculous that Somfy makes it so difficult to use their goddamn product. Are there any other good ZigBee shades that can be trusted?
Could you elaborate on how you did this exactly? How do you disconnect the remote from the rollers and set the rollers back into pairing mode (without factory resetting) so that HA can connect and pair?