Thread Border Router NOT Available

Hi,
I am unable to connect a Matter device that uses thread. An error stating that I do not have a Border Router appears.
I purchased a ZBT-2 and configure for Thread. Still no Border Router.
Any help please. What details do you need to help?
Thanks.

did you follow the instructions here?

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Did you copy the Thread credentials to your phone?

In the Companion app on the phone choose Settings → companion app → troubleshooting → sync thread credentials (looking from the bottom)

unable to copy credentials. This is the failure point. I know of no solution, as I followed the path.

see @WallyR comment again, in your screenshot we see send credentials to Homeassistant, but you want to send the credentials from Homeassistant to your phone.

I think you should only see #de6d network, what is the network under “other”?

For your preferred Thread Network (-de6d), click on the 3-dots and choose the setting to use the credentials for ios/android. You should then see a “key-in-phone” icon which means HA will use this network’s creds for sending to the phone.

Did as stated. Does not work. I need a thread border router.