Unable to connect through Nabu Casa

When trying to connect through nabu casa, it fails repeatedly. I’ve reached out through their support & have received no response. Before someone jumps on me for being impatient, I submitted it a week ago.

My HA says “Not connected. Trying to reconnect.” When I try to connect through my nabu casa account, I receive “Unable to connect to Home Assistant.”. My account is good thru Oct 20th. The secure cert (through my HA settings) said it was valid through Oct 24th.

Any thoughts on this?

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