Unable to create new service: notify.mobile_app_iphone

Mobile Apps Home Assistant Companion for Apple
1

Hello All,

I have been in the middle of setting up HA (coming from smartthings) and have run into an issue with the mobile app and notifications. I have two iOS devices (one is mine, the other is the wifes). When I set up my app with my account, and make sure the Push ID is populated on my phone, I can receive notifications.

When I attempted to do the same with my wife’s account, it doesn’t create a new notify.mobile_app_iphone and instead hijacks mine. This breaks the notifications on my device, and only sends to hers.

I have tried renaming the iphones in the mobile app integration, removing and reinstalling the app with the same results. Is there something I am missing? I thought maybe it was not being able to rename the notify service but don’t see where to do that.

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2

Both of your phones appear to have identical names (“iPhone”) and they’re interfering with each other.

You can rename one of them to be unique in either of these places:

  • iOS Settings -> General -> About -> Name (the name set here is what the app uses by default)
  • Home Assistant app -> App Configuration -> General -> Device Name

After that restart Home Assistant and it should create the new notify service.

3

Thank you. I knew it had to be something stupid on my end. Much appreciated!

4

If anyone gets here this late, it is now december 2023, and the only thing working is

Go into Settings in the mobile app
Select “Companion App” from the menu
Tap on my server at the top of the screen
Change “Device Name”
Exit settings
Force-close and restart the mobile app

in iOS 16 (and up probably) the system doesn’t allow the companion app to retrieve the name from settings, giving it a generic “iPhone” name.
Found this in another topic.