Unable to play some video files from Reolink Cameras

I have two Reolink cameras with SD cards connected to home assistant.

Both appear under Media → Reolink.

Each camera has a high resolution and low resolution folder.

For one camera (a Reolink doorbell camera), I can play both low-res and high-res videos in a browser and on my phone with the app.

From the other (a Reolink Duo), I can view either on my phone, but only low-res in the browser. If I try to play the high-res, I get this:

I know I have tried other times where none of the videos would play, and I worry this behavior might be inconsistent.

Is there anything I can troubleshoot to make sure I can play any video from the integration reliably?