Unable to rebuild my HA geeen

My green has gone dead. Seems to be online, but no IP address. Also, I’m unable to get a good download of the image to rebuild. Crazy and confused. I just did a hard reset and waiting to see if this works.
Anybody with hints. Went dead around the AWS issue. Not sure if related.

There’s a troubleshooting section here:

Thanks, I’ll dig around here

This seems quite contradictory…

Seems like my Green is under warranty. I submitted a claim to Nabu Casa. I originally submitted to Asurion, I had purchased a policy with them, they said to NC so I did that. All this yesterday.
By the by, not sure why buy a warranty, if they toss the ball to the vendor.