User stopped updating Geolocation after 2 years of working!

[fspatt (FrankS61)]

My wife’s phone stopped updating her Geolocation/Zone after 2 years of working just fine. I’ve disabled/deleted entities/user all on the HA side but no joy. I’ve removed and reinstalled the app on the iPhone several times. I’ve checked the “sensors” on the iPhone companion app and they are enabled. I’ve removed her account rebooted and added her again.

I’ve done restarts after every change or reboots and no change.

I’ve tried everything I could find in every topic, but none of it works. Is this a bug in the companion app or the HA? Please see the attached files. I can post the companion app log files when she gets home IRL ( but the only way I can test is for her to leave for work!

Everything always says she’s in the home zone.

HELP!

[Thyraz]

You also checked location service permissions for the app in the iOS settings?

[fspatt (FrankS61)]

I have. Not sure what exactly is the state at the moment since I deleted/installed/deleted/installed a few times. I’ve for sure enabled the in app permissions.

I’m on Discord now and think we got it ‘resolved’ I hope.

[fspatt (FrankS61)]

Closing the app (not deleting) and removing the device from the mobile integration on HA seemed to do the trick. After the app was reopened, it recreated the device in the integration and now everything seems to be working just fine. Just posting this as a solution for others to search.