Why wouldn’t I be able to connect on just the app of one device?

I went through the process of setting up a reverse proxy for Home Assistant, and I can access it fine externally. Any device I try it on works, except for my Wife’s phone. She can access the server just fine on the local network, or if going to the reverse proxy in a web browser externally, but just not externally on the app - she gets the attached error.

Would would be causing this specific issue?

As far as I can tell, everything is configured correctly. I octuple-checked she had the right external url in the settings, going as far as to copy and paste it multiple times to make sure it is in correctly.

whats the actual error?

Click on Settings in that pop-up go to troubleshooting then show and share logs, near the bottom youll see an error message with the URL and thats the actual error we need to look at. Feel free ot mask the URL